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Sapaugh GM Country

Herculaneum, MO

4.8
2,345 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone! Everyone leaves happy!
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1435 McNutt Street

Herculaneum, MO

63048

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Showing 2,345 reviews

January 26, 2021

Very friendly staff everything was pleasant this was my 3rd purchase from sapaugh the service dept is always friendly too over all I’m very satisfied More

by DALE.GREENHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Talbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Jan 26, 2021 -

Sapaugh GM Country responded

We really appreciate your feedback, Dale. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 26, 2021

Excellent experience, Dave Issac did a great job explaining everything and was never pushy. Everyone was super friendly and accommodating to our needs. Very happy! More

by jill12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Jan 26, 2021 -

Sapaugh GM Country responded

Thank you so much for the nice review, Jill! We really appreciate this feedback and I'll be certain to share your compliments with Dave and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 23, 2021

Greg Jones and Kirk, the sales manager, in used car sales, are absolutely amazing. I've bought my last 4 vehicles from them. They always take such good care of me. And Mr. Sapaugh even takes the time t More

by KMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Linderer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Jan 25, 2021 -

Sapaugh GM Country responded

Thank you for the feedback! We are happy to hear about your positive experience at Sapaugh Motors, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 22, 2021

I have had problems with the quality work performed on my truck which is still an ongoing issue and have not been resolved yet seems like the most problems I’ve had has been just sloppy work More

by GMENDICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reagan
Jan 25, 2021 -

Sapaugh GM Country responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Sapaugh Motors. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 21, 2021

This is the third vehicle we have bought through Carla Talbert. Have always had a great dealing with her and Sapaugh. Always friendly and helpful. More

by vickie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carla Talbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Jan 21, 2021 -

Sapaugh GM Country responded

Thank you so much for this wonderful feedback, Vickie! We're so glad you came back to see us for your third vehicle. It's fantastic to know Carla helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. All the best, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 19, 2021

We had a great experience with Sapaugh, Daniel Francis recommended the dealership, and Greg was a great sales representative! We will definitely be back!thank you! More

by cowaboonega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel J Francis, John McCarthy
Jan 19, 2021 -

Sapaugh GM Country responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 18, 2021

I live near the KC area and have purchased two vehicles from Sapaugh in the past 9 months. I have driven across the state for their quality low mile vehicles. More

by Shipp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Jan 19, 2021 -

Sapaugh GM Country responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 18, 2021

Terrible experience with this location. Was told I was getting a different liner and never got the right one. Terrible value on trade in. Was scammed into getting the tire, wheel scratch and dent repaired More

by Cole_reynolds8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Stanfill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reagan
Jan 19, 2021 -

Sapaugh GM Country responded

Thank you for sharing this review regarding your experience with us, Cole. I'd like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 18, 2021

I had a great experience at your dealership. Mike Daugherty did a great job of making everything so easy. You're financial guy was also very knowledgeable and helpful. Looking forward to many years More

by james.raspberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Jan 19, 2021 -

Sapaugh GM Country responded

James. thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

January 16, 2021

Greg Jones was super helpful. Louise L. helped me get deals off of the website as well and was very pleasant. Extremely happy with the service received. More

by elysia914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson, Lou Lupkey
Jan 17, 2021 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and Greg and Louise are some of the Best ! The entire Sapaugh Team looks forward to serving you for all of your Automotive needs ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

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