Sapaugh GM Country

UPDATE: After an initial poor experience with the Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to d Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to do the best they could to come close to the mistaken deal made by Megan. When that couldn't happen, they both bent over backwards to try and find me a comparable vehicle for the same price. They stayed in touch and really went the extra mile. In the end, I chose a different vehicle, but it wasn't due to anything Joe or Kirk did. After seeing how they handled the situation described below, I would recommend the dealership. If you have any problem at all, contact Joe or Kirk immediately. There are good people at Sapaugh, I just didn't run into all of them on my visit. Stay away. Employees are careless, uninformed and unapologetic. I contacted the internet sales department and was connected with Megan Cates. I told her I was interested in an Acadia and asked for a price. She called me promptly and knocked the price down by $1,000 and told me there was an additional bonus Customer Cash available in the amount of $3500. She asked me to fill out a credit app and send info about my trade. I did and once she processed it, she called back to tell me I qualified for 0% financing on the price quoted. My antenna went up because usually those are not combined. I thought maybe it was a relatively low mileage vehicle and classified as a demo to qualify. On the Sapaugh website, the incentives list 2011 vehicles so it appeared legit. I asked Megan directly to verify everything she told me and she emailed the offer. She confirmed, with the only variable being the trade in. I drove to Herculaneum and before I arrived, I got a call from Greg Jones who told me he would have the vehicle ready when I got there and get me in and out as fast as possible. My credit app was completed, they had my stats on my trade in, so it was just supposed to be a quick evaluation and signature. When I pulled in, Greg was friendly but told me one of the other employees took the Acadia home. Megan did not tell anyone about the purchase and it was driven off the lot. I heard Greg talk to the person on the phone and say, just give me a chance to run the numbers implying that the person may not have to return. That is when I knew something was up and in hindsight, Greg knew what was about to happen. He took my car and offered me 5k for it (Megan offered a minimum of 3200, so I was initially happy). Then Greg did a rundown of the sale price, less 5k, bringing me to about 2k higher than quoted. That is when Greg took out the email from Megan that ran down the numbers and said he could not do what she promised. To Gregs credit, there was no bait and switch, he knew it was all her fault and told me she was new and did not understand everything. I told him I asked her to confirm with a manager. He had no explanation but said it would be good for me to call her. He was apologetic but said the deal was not going to happen. I called Megan and told her I was upset and asked how she could get it so wrong, even after asking for help. She apologized and I told her I was upset that she wasted my time and gas after I had her offer in writing, supposedly verified by a manager. I said she could at least compensate me for the drive down and wasted time. She would talk to her manager, Jake. Greg went to get my keys and was very apologetic. He was the only professional I ran into. He asked if she was going to call me back and I told him she did not say, just that she would talk to Jake. Then I noticed Jake just sitting at a desk, about 10 feet away. I walked over to him and asked him if he talked to Megan. He said he did and that I yelled and screamed at her. I told him I made the call 10 feet away from him and asked him if he heard any yelling. His only reply was, Well, that is what she said . Obviously, Megan has trouble with the truth. Jake could barely be bothered to look away from his computer or make eye contact. No apology. Just utter annoyance. He sighed and just said, what do you want me to do . I asked for gas. In a very annoyed tone, he told Greg to take care of it, then put his eyes back on his computer. I was too upset to say anything more and just walked out. Greg pulled up, sincerely apologized again and I drove off. Sapaugh management does not care if employees understand how to quote inventory or what it means to put something in writing. The manager on site did not care and the General Manager who was contacted did not bother to respond to my complaint. Stay away. Their written word means nothing. More

The dealership gives off a very friendly vibe. They offered coffee, soda, and popcorn right away. We had a title issue and a maintenance issue after the sale and they were very responsive to making su offered coffee, soda, and popcorn right away. We had a title issue and a maintenance issue after the sale and they were very responsive to making sure everything was OK and that we were happy. More

Tom was not pushy. He allowed us to change our mind and he was open and honest with us. Tom is very likeable. He has already followed up with me to set an appointment to have the zillon applied to my new c he was open and honest with us. Tom is very likeable. He has already followed up with me to set an appointment to have the zillon applied to my new car More

Brian was excellent in picking out a new car and making suggestions. Mike was extremely helpful with the extras. Phil eas instrumental in helping with problems that arose with my cruze. suggestions. Mike was extremely helpful with the extras. Phil eas instrumental in helping with problems that arose with my cruze. More

I went into Sapaugh the day after Memorial Day knowing exactly which car on their lot I wanted to buy and take home that day! Gary Nestor did a great job making this happen for me. Even though I had both exactly which car on their lot I wanted to buy and take home that day! Gary Nestor did a great job making this happen for me. Even though I had both of my younger children with me, Gary was patient and kind every step of the way...even offering to get the children soda and popcorn and showing us a new Camero while we waited for the paperwork to be completed. In the end, we left in our brand new white Tahoe HAPPY AS CAN BE! Thank you to Gary and the whole Sapaugh team for the experience. We will certainly recommend you to all our friends! More

I have been coming to the dealership for a number of years, there are dealerships closer to me than Sapaughs but I continue to come back because of the way they treat their customers. When I am ready to years, there are dealerships closer to me than Sapaughs but I continue to come back because of the way they treat their customers. When I am ready to buy a new car I will definitely give them a chance for my business. Sorry, but I can't remember who I dealt with but they were very helpful, professional and nice to deal with. More

I would like to thank Mike Kinney for alway being ready and able to help in repairs and purchases of new vehicles . I work for a company that purchases all of our sale associates cars and Mike has always and able to help in repairs and purchases of new vehicles . I work for a company that purchases all of our sale associates cars and Mike has always been very helpful in every way. I have told all of my friends and family that the only place to purchase a car would be at Sapaugh. i had also purchased my personal car from Mike. He was able to find the perfect convertable for me, and I have nothing but the highest regard for Mike. He is so special and one of a kind. Thank you Mr. Sapaugh for having the best sales and repair in the greater St Louis area. Thank you again Linda Ennis More

Rich and Matt were great folks to work with... Great Job! Dearlership was very clean and everybody that worked there was very nice and helpful Dearlership was very clean and everybody that worked there was very nice and helpful More

My husband & I were looking for an automobile and had shopped online and in person at different dealerships, my husband had stopped and talked to Gary told him we would be back together. When he got home shopped online and in person at different dealerships, my husband had stopped and talked to Gary told him we would be back together. When he got home he told me how nice he was so when we were ready we called him and went back. Gary is the nicest person he went out of his way to make us comfortable,showing us cars in the styles color and prices we desired. He brought us soda, kept informing us of what was going on and in the end my husband and I had a car we love and will keep for years to come. Thanks to Gary Nestor and all the people involved with the sale of our car. The world needs more people with the patience and friendliness like Gary. Thanks for going above and beyond to help us. More

I appreciate the service and care of Bryan at Sapaugh. He helped me with everything I needed and I did not feel threatened or annoyed by his presence. He was very informative. Thanks Bryan! He helped me with everything I needed and I did not feel threatened or annoyed by his presence. He was very informative. Thanks Bryan! More