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Sapaugh GM Country - Service Center

Herculaneum, MO

4.4
87 Reviews

87 Reviews of Sapaugh GM Country - Service Center

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January 10, 2020

Had an accident during a snow storm. Car was taking to your Shop. Working with Mike and Kyle in the body shop was a pleasure. I got my car back and it looked brand new. They did an awesome job on repairs More

by Darwin Stevens
Recommend Dealer
Yes
Employees Worked With
Rich Konold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wolk, Kyle, rich konold
Jan 11, 2020 -

Sapaugh GM Country responded

Darwin------- Thank You for the kind words ! We're pleased to know we have been able to exceed your expectations and really help you out! The entire Sapaugh team looks forward to serving you for all of your Automotive needs ! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

October 08, 2019

Thaank You! My hat off and a big “Thank You” to Joe Clemens and everyone at Sapaugh Motors. Thank you for your professionalism and for working with me on my conc More

by twillardsol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and your kind and generous review about your experience! The entire Sapaugh team looks forward to serving you in the future! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

August 30, 2019

Serviced my vehicle Great sales experience! A few weeks after purchasing my car someone scratched up the passenger door and they drove a service vehicle out to my house More

by PLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Haar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Sapaugh GM Country responded

Thank You for your business and your kind words about your experience ! The entire Sapaugh Team looks forward to seeing you in the future! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

August 20, 2019

Service department Poor communication between departments. Very poor attention to detail. Poor inspection of vehicle before sale. Promises made with poor delivery. Fing More

by meyerthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Brian Hankins
Aug 20, 2019 -

Sapaugh GM Country responded

Mr. Meyer-------- My Apologies again. I am sorry this happened to you today and I truly understand your frustration ! As I promised you we will get this resolved when the part comes in. Again I am sorry and I look forward to earning your trust and respect back. Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

July 12, 2019

Excellent service; in every way! We will definitely be back. The service we received from everyone at Sapaugh has been second to NONE. We will most definitely be back to buy future cars from here. More

by DaveNDawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren in the service department.
Jul 13, 2019 -

Sapaugh GM Country responded

Thank You ! We always want to hear back form our customers and we're glad that you had such a positive experience with us! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 09, 2018

AWESOME SERVICE!! From the moment the appointment was scheduled the process was perfect. The main reason has to do with the staff. A tip of the cap to Zach Vernon, Crys More

by Mastiffman11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN FRANCIS, ZACH VERNON, CRYSTAL MARTINEZ
Dec 10, 2018 -

Sapaugh GM Country responded

Thank you for taking the time to write this marvelous review. It’s great to know that Zach, Crystal, and Dan provided an exceptional service experience for you. We pride ourselves in our service department’s ability to provide world class customer service. If you have any further questions regarding your vehicle please let us know! Best regards, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 14, 2018

Excellent teamwork Went in for an oil change and bought a dually GMC 3500 HD. Team in car loaner and service area were great and I’m glad I shopped at Sapaugh GMC. More

by michael.chase999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Stanfill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marilynn
Nov 15, 2018 -

Sapaugh GM Country responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 14, 2018

These guys are awesome! Mike was great got everything done quick and had the paperwork & car ready to go. Even got a deal on the car for buying out right. More

by brownsville89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Linderer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Nov 15, 2018 -

Sapaugh GM Country responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

October 30, 2018

Great Job! Mike Reed and the service department did a great job taking care of my truck! Great job answering questions and addressing concerns! Thanks a lot guys More

by Blaze444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reed and Ken Shaw in service
Oct 30, 2018 -

Sapaugh GM Country responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

October 23, 2018

Parts and estimates I recently visited Sapaugh and spoke with Crystal Martinez in the office. She helped me find and order the correct fuel lines for my daughters cobalt. More

by stacy9772
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Crystal Martinez1
Oct 30, 2018 -

Sapaugh GM Country responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

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