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Sarant Cadillac

Farmingdale, NY

4.7
3,286 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,286 reviews

February 10, 2022

Service took extremely long .There was no loaner , was told car wash was going to take 20 min and it took 1hour and 40 min total wait of almost 3 hours waiting in the waiting room to get the car back not More

by costa_natalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jm
Feb 15, 2022 -

Sarant Cadillac responded

Hi there – thank you for taking the time to let us know how we did. It is unfortunate to hear that your visit with our service department was less than stellar. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. If you’d like to discuss this further, please reach out to Joe Mistretta, our Service Manager, at 516-473-0925. Thank you for your business and for taking the time to share your experience with us.

February 09, 2022

The Service department are the best at Sarant Cadillac. Always professional and knowledgeable. Five stars every time. More

by vin0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sarant Cadillac responded

Thank you for the kind words! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

February 08, 2022

Very professional and understanding staff. Joe Mistretta was really good at listening to my concerns. This is the second time I had a problem with my Escalade and Joe was fantastic at taking the car in and More

by rick.duggan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sarant Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Thank you for the feedback, and have an awesome day!

February 08, 2022

Service Manager is the best in the business. I feel like part of their family. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sarant Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for leaving us this response!

February 08, 2022

Great professional and courteous service. Always reliable and pays attention to detail. It's a pleasure to have my vehicle serviced at Sarant Cadillac. More

by Revoww
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Feb 10, 2022 -

Sarant Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 04, 2022

My car has always been serviced in an excellent and professional manner. The auto tech returns my car in excellent condition and running perfectly. More

by buffordt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
Feb 07, 2022 -

Sarant Cadillac responded

Thank you for sharing your service experience with us. We pride ourselves on our helpful and professional staff members. Thank you for your business and continued loyalty, and we hope to see you again next time.

February 04, 2022

Once again Sarant's service department provided excellent service. Corrected all my concerns. Friendly and very professional. More

by COYOTESTUDIOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sarant Cadillac responded

Thank you for the amazing feedback! If we can help you further in any way, please let us know. Take care!

February 04, 2022

The service at Sarrant Cadillac dealershipwas was Great My car came clean inside and out More

by muggy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sarant Cadillac responded

This is what we like to hear! We are pleased to hear you were satisfied after your service visit. Come back and see us soon!

February 03, 2022

My service advisor Gerson was excellent. Very polite and knowledgeable. My Cadillac was well serviced--quickly and efficiently---I will be returning in the future!! More

by maven107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson
Feb 07, 2022 -

Sarant Cadillac responded

Thank you for the great rating and review! Gerson will truly appreciate the kind words and shout-out. We look forward to seeing you again soon! Take Care!

February 03, 2022

Everyone in the service dept. is extremely friendly and they come over to me while waiting to let me know how much longer and if additional items need to be serviced and than washed my dusty car. I am ex More

by dbalboa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Sarant Cadillac responded

Customer service is of the utmost importance to us here and we're so glad to hear our team hit the mark during your service visit! We appreciate you taking the time to leave us a review!

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