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Sarant Cadillac

Farmingdale, NY

4.7
3,286 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,286 reviews

July 20, 2021

I came in after many years of not using the dealership and was thrilled to get Eli Torres as my salesperson! He went above and beyond in every way. Will definitely recommend to everyone! More

by LAURAGAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Sarant Cadillac responded

Thank you for your kind words about Eli! We’re glad he provided an enjoyable car buying experience for you! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again. Happy Driving!

July 20, 2021

It was a pleasure dealing with Dina the sales rep she delivered the car that I wanted for the exact price that she quoted me took her time and explained all the functions of the vehicle would highly reco More

by Tony2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Sarant Cadillac responded

Anthony, thank you for your recommendation and kind words about our dealership and Dina! We're happy to hear that our staff was so accommodating and helpful during your recent visit. We appreciate your business and hope you come back to see us again soon!

July 20, 2021

Excellent service definitely they are very friendly and courteous a pleasure to visit the service dept will definitely recommend to friends and family Keep up the good work More

by ALBERTV@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Sarant Cadillac responded

Thank you for your recommendation and positive feedback about your recent experience with us! We're pleased to hear you had a great service experience. We appreciate having you as a customer and hope you come back to see us again soon!

July 19, 2021

He did excellent job for us. We got the truck according to our order. He explained us about the car thoroughly. Car delivered on time More

by aamirksheikh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

Thank you for your feedback! It is fantastic to hear you were well taken care of during your time with us at Sarant Cadillac. Thank you for your business with us, and we look forward to serving you again. Congratulations on your new vehicle!

July 18, 2021

Great experience. Excellent sales department. Dom was very knowledgeable and helpful in my selection. Highly recommended!! The Cadillac of Cadillac dealerships. Will be back when my lease is up!! More

by maven107
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

Thank you for the kind words! We look forward to working with you again in the future!

July 17, 2021

I was out in my car when all sounds inside went dead. Drive to the dealership and Tony my service advisor handled the situation on the spot. They are wonderful and caring to their customers. I would h More

by gregbar11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

We are glad we were able to help! Thank you for the wonderful feedback and recommendations!

July 16, 2021

We thoroughly enjoyed working with Dina through the entire process. We made this purchase sight unseen from Virginia and it was everything as expected. The paperwork and set up was fast and easy when w More

by DCARTER16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

We really love hearing how easy your buying process with Dina was! Thank you for sharing!

Jul 20, 2021 -

DCARTER16 responded

Highly recommend Diana, she was a joy to work with. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

July 16, 2021

The dealership is great - and I’m sure the service department is usually very professional, but unfortunately the mechanic neglected to reset the system and I need to go back. This is an inconvenience More

by ROESHOOSH50TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Sarant Cadillac responded

We appreciate your honest review. We are disappointed to hear that the service with us was incomplete and you are left feeling inconvenienced. We take customer care very seriously and because of that, we would like to personally apologize. At your convenience, please reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business and look forward to hearing from you.

July 16, 2021

Everyone I worked with with amazing start to finish! They made it simple and took care of all the needs that I had. I will be back. More

by ADAM96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

Thank you for letting us know what a great experience you had with us!

July 16, 2021

Answer the phone when someone calls or call back when a message is left. Also, when a customer asks the status of a part ordered, don't reply by saying it is "probably" on its way, simply make the effort t More

by DREWPARK22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service reception
Jul 26, 2021 -

Sarant Cadillac responded

Thank you for taking the time to leave us your candid review. It is disappointing to hear you were left feeling dissatisfied with the communications with our team. Our goal is to make sure that every customer leaves us feeling completely satisfied, so we will use your feedback to improve as a dealership. If you have any further comments, questions, or concerns please feel free to reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business with us and hope you have a great day.

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