Sarant Cadillac

Dina was Professional, extremely helpful, was willkng to listen to what i wanted and accomodated me perfectly. listen to what i wanted and accomodated me perfectly. More

First day I went to buy a Caddilac for my wife guy name billy was ok than next day I made my mine to buy the xts6 but no one wants to take care of me and my wife even though these ware 2guys they were look billy was ok than next day I made my mine to buy the xts6 but no one wants to take care of me and my wife even though these ware 2guys they were looking at each other like we from different plant.anyway one of the guy name Domnic took us but he was working like he doesn’t want to help us find the car we want and he was so slow on computer than when he knew that we can buy the car than he show us the vehicle we liked the vehicle we give him all the info he needed he told me he will follow me next day he never called me anyway long story short we finally got the vehicle but I was missing one of the document from dealer I called I spoke to woman name Dona oh my god she was so rude than I made my mind I will never buy car from Sarant Caddilac.very bad experience👎 More

Sarant truly cares about their clients. They take great pride in being professional and addressing all issues dealing with my Cadillac . They have been great and I look forward to referring others to them. pride in being professional and addressing all issues dealing with my Cadillac . They have been great and I look forward to referring others to them. More

Dina was amazing from start to finish. She was very warm and welcoming. Very knowledgeable about the truck I leased and all the features it has. She answered all questions we had and was very responsive a and welcoming. Very knowledgeable about the truck I leased and all the features it has. She answered all questions we had and was very responsive and helpful to make the deal seamless. This was the best car dealership experience I have ever had. What she said was exactly what it was. Very honest and trustworthy. She felt like family which was a great feeling. You can tell she’s a genuinely great person. I will definitely be back for my future leases and will be dealing with Dina. Also will be sending any friends and family her way. More

Dina, is an amazing, efficient and very pleasant. Definitely would go back to her again.. Definitely would go back to her again.. More

Worst service dept ever. I suggest to bring your car Worst service dept ever. I suggest to bring your car anywhere else besides this terrible Cadillac dealer. Not sure how they even stay in business. M Worst service dept ever. I suggest to bring your car anywhere else besides this terrible Cadillac dealer. Not sure how they even stay in business. My entire experience from start to finish was bad. I made a online appointment on Monday for a Thursday appointment. When I arrived at my scheduled time I sat with advisor Joe M. He looks in his computer and says you don’t have an appointment today. I said yes I do. He said what did you make it online? If so you have to call and confirm it. I said that strange because I received 3 confirmation emails and a text message confirming my appt and nothing said I need to call to confirm. Joe says since you are here early I should be able to get you in. Like he was doing me some type of favor. When I walked to my car with him to explain the issues with my Escalade I felt joe was barely paying attention to what I was saying. When we sat back down I mentioned I have a aftermarket warranty. Joe looks at me and says if it’s not a GM warranty I don’t deal with it. I don’t have time to call up a warranty company for them to haggle with me about the repairs. I was stunned because last time I went to this dealership they took my warranty. I dropped off my car and received a call from joe about an hour and a half later. He tells me what they found and said he will try to have the car ready by 4pm. I waited for a call that the repairs were done. I received a call at 4:30 from a women asking if I was picking up my car. I said no one called me to say the repairs were completed. She said sorry about that. I said well I’ll come now to get it. The women said well we are closing now so you will have to come tomorrow. What! You call me as your closing. So now I have to take time off work again to come get my car because your terrible service advisor joe m couldn’t call me to say my car was ready not to mention he was too lazy to call the warranty company for repairs that all should have been covered. I now have to try to ask the warranty company to cover the repairs after the fact. So more of my time wasted because of a poor service advisor. Honestly I don’t know why Cadillac even gives this guy a paycheck. He is a terrible unfriendly face of the company who is too lazy to do his job. If I acted like he does at my customer service job I would be removed from my position. I suggest Cadillac do the same as he is a horrible employee who is just chasing customers away. I now know to never ever return to this dealership. In a few months I will be in the market for a new Escalade. I certainly know where not to go. That is sarant Cadillac. Follow up: had error stating automatic collision prep reduced when starting the car. Also adaptive cruise control was not working. Was charged $1800 for new sensors because front camera shorted it out. Received the car back and still get the same error message when starting and adaptive cruise control still doesn’t work. Researched the error my self and found this is most often caused by a misaligned sensor or change to the grill, not a bad sensor. Check gm doc id 4291698. The grill on my car was changed to a 2018 black grill and that is most likely the cause of this error. Not a bad sensor as diagnosed by the dealer. So I wasted $1800 for a dealer to just be a parts changer instead of actually diagnosing the problem. If the sensor was actually bad I would not intermittently see the green car for the collision avoidance system. After sensor was changed I still only intermittently see the green car. Not to mention the mechanic left greasy hand prints on the fender and side of bumper when the bumper was put back on. Terrible terrible service. More

We’re transparent, response to my questions and did not put any pressure on me to sign. put any pressure on me to sign. More

Honest with no hidden fees,great trade in price and great customer relations customer relations More

This is the 3rd vehicle I have leased from this dealership. A great experience as always. dealership. A great experience as always. More

Can't say enough good things about Joe and Tony. Always there to help me with any questions or concerns. there to help me with any questions or concerns. More