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Sarant Cadillac

Farmingdale, NY

4.7
3,254 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,254 reviews

October 26, 2020

Antonio is great Darlene is wonderful so friendly.There Antonio is great Darlene is wonderful so friendly. There is such a warm welcome when you enter the showroom. The service dept is very helpful More

by AMARRONE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Sarant Cadillac responded

Thank you for the 5-star review, Amarrone! We are glad to know that Darlene could provide such a great experience for you. If there is anything more we can do for you, please let us know. Thank you.

October 24, 2020

I was excited to purchase a 2021 Escalade! What a great experience from the beginning to the end!! Eli Torres was a great salesman and made the sale super easy! He was friendly, professional, and courteous More

by Raquel W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for your feedback, Raquel! We couldn't be happier to hear that you had such a great experience with Eli and the rest of our team! Congratulations on your new Escalade! We look forward to seeing you again soon!

October 24, 2020

I could not have enjoyed a more pleasurable experience in getting my car, Elias Torres is amiable professional and really cared about getting me into exactly the car that I wanted. Upon receiving the car he More

by Vincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Sarant Cadillac responded

That is so great to hear! Thank you so much for your feedback! We couldn't be happier to hear that you had such a great experience with our team and we look forward to seeing you again soon!

October 24, 2020

Dominic was courteous and very willing to work with me throughout the lease process. I’m first time GM customer, will recommend this dealership and Escalade to friends and extended family. More

by HASSANMELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark DeMartini
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for your review and recommendation! We are very excited to hear that Dominic helped make your experience with us so enjoyable! We look forward to seeing you again soon!

October 24, 2020

Service department is always friendly and accommodating. They kept me I formed as to the progress of my repair. The dealership was clean and comfortable. More

by JoeK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Sarant Cadillac responded

Thank you very much for your feedback! We are very happy to hear that you had such a great experience with our service team and we look forward to seeing you again!

October 24, 2020

A little deceptive when leasing another CT 6 The comparison of the 2018 CT^ and the 2020 CT 6 he was selling me were the same n fact they were not. The 2020 model had fewer features than my 2018. More

by Dental guy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John F. Nassour, Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Nov 02, 2020 -

Sarant Cadillac responded

Thank you for your feedback. We are sorry that you were disappointed in your experience and would like to learn more about it. Please reach out to our customer relations manager Steve Vela at 516-293-0872. Thank you!

Nov 02, 2020 -

Dental guy responded

Some decisions have to be left to the buyer, In my case, as I drove my new CT6 I found many differences from my 2018 CY6 soo it was like every day I found out more and more about what was left out of my negotiation on my 2020 CT6 I reacted to these things because I felt I was let in on my decision-making process, it may be just me. I trusted John to let me decide about the differences whether they were important to me. I suppose that offended me the most. I let my guard down. I understand you have to move cars. Its the nature of the business. John is a good guy but was caught up in this pandemic paranoia.

October 23, 2020

They work on the problem until they can correct it.They They work on the problem until they can correct it. They are very curious. They always provide a loaner car. When the job is completed they do a foll More

by rose112d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for the feedback! We appreciate your business and look forward to seeing you again soon!

October 23, 2020

It is a great dealership they are very courteous it’s a very clean place and the answer all your questions and then these times of Covid they paid special attention to cleaning I give it an A+ More

by Fasteddie2056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe Kolat
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for your feedback! We couldn't be happier to hear that you had such a great visit with our team! We appreciate the A+ grade and look forward to seeing you again soon!

October 23, 2020

This is the best dealership for honorability, caring, and professional services both in sales and service. You could not ask for a better dealership then Sarant More

by rrifkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Abe Kolat
Oct 27, 2020 -

Sarant Cadillac responded

Thank you so much for your feedback! We couldn't be happier to hear that you had such a great visit with our team! We appreciate the kind words and look forward to seeing you again!

October 22, 2020

Good customer service but unfortunately the issue was not resolved after 5 visits. 2017 Escalade transmission skips in LoweR gear. 17k miles ☹️. After last visit got my car back with no changes and over 80 m More

by EILYASOV
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Abe Kolat
Oct 23, 2020 -

Sarant Cadillac responded

Thank you for your feedback, and for your 5-star review of Abe! We are sorry that you were disappointed with your overall service experience. If there is anything we can do, or if you have any more feedback, please reach out to Joe Mistretta at 516-293-0872 at your earliest convenience. Thank you!

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