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1,557 Reviews of Sarant Cadillac - Service Center
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June 30, 2025
I came in for an oil change and tire rotation. I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presente I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presented with a bill for $206.28. The cashier refused to adjust the bill. Finally the service manager was called and he made the adjustment. It was obviously a case of “bait and switch.” We have been Sarant customers since 2010, having purchased 3 SUVs during these years. This latest experience left a bad taste. More
by v.ambrosio55
Verified CustomerEmployees Worked With
I do not recall the name of the service rep who handled our service call that day.
June 30, 2025
No communication whatsoever! Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never called me back. Will not be going back to Sarant for service. Also, when I got into my car there were things from my glove compartment and middle console that were on my seats. Why was someone even in there when I needed an oil change and had a leak of oil somewhere in the engine (on a two year old car!)! More
by BVINCIG
Employees Worked With
June 17, 2025
The Best Car Dealership on earth! The people that you like you’re there best friend! The people that you like you’re there best friend! More
by xxxxxx
June 16, 2025
Great dealership Dina was my salesperson Very easy to work with and explains the car very well thank you all work with and explains the car very well thank you all More
by GCASTANEDA1122
June 14, 2025
I went for a state inspection, I was there 7:30 AM and picked up the car at 4:30 PM although I stated when I booked my appointment online that I will be waiting for the car, I also stated that when I spok picked up the car at 4:30 PM although I stated when I booked my appointment online that I will be waiting for the car, I also stated that when I spoke to the specialist when I dropped the car in the morning, It was stated to me when I picked up the car that we apologize, we did not know that you are waiting. More
by ehabmobarak
Employees Worked With
June 14, 2025
Sarant always offers quick, efficient service. While this visit was simply for the NYS inspection, it was service "as usual". While this visit was simply for the NYS inspection, it was service "as usual". More
by grumpypant
Employees Worked With
June 14, 2025
I went to 2 shops for inspection and both said you need brakes. I knew that can’t be right so I came to my dealership. They found. O issues and did my inspection for $37. Great service brakes. I knew that can’t be right so I came to my dealership. They found. O issues and did my inspection for $37. Great service More
by FKHAN4
June 12, 2025
Great experience and good service. They fixed a difficult issue to diagnose when other dealers balked They fixed a difficult issue to diagnose when other dealers balked More
by ADAMCHAYON
June 12, 2025
Joseph Mistretta is a great service advisor! I have over 15 years relationship with Sarant and Joe make me feel like family... I have over 15 years relationship with Sarant and Joe make me feel like family... More
by JOSEPHPETRECCA
Employees Worked With
June 09, 2025
⸻ ⭐ 0 stars I had an extremely disappointing and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and frankly disturbing — he insisted he knew me and said he had to “give me a kiss hello.” Completely inappropriate and made me feel extremely uncomfortable. (Security cameras should confirm this.) Joe gave me his personal cell number and told me to text him directly. I sent over my extended warranty info right away, followed up multiple times, and kept getting vague responses like “we’re trying to figure it out.” No real updates, no transparency, just days of waiting. After five days, Joe made it very clear to me that “it’s not my car or my insurance, so it’s not my problem — it’s yours.” He told me I’m not priority That level of disregard and lack of accountability is completely unacceptable, especially from someone representing a premium brand. Anyone thinking of buying a car from Sarant should seriously reconsider — the service department is TERRIBLE!. If this is how they treat clients who didn’t buy from them, it says a lot about how they value loyalty, professionalism, and basic respect. Cadillac is a high-end brand. The experience here was anything but. More
by TGF0902
Employees Worked With
