Sarant Cadillac - Service Center

Sarant employees are very respectful with my Cadillac. Always professional when processing my work order. Waiting room is clean and comfortable. Thank You Sarant. Always professional when processing my work order. Waiting room is clean and comfortable. Thank You Sarant. More

Even though I had oil services covered, they still charge me $100. Manager knew I really needed so he just took advantage. me $100. Manager knew I really needed so he just took advantage. More

I brought my Escalade to Sarant Cadillac to address an issue with the rear entertainment screen, which had become damaged due to what is clearly a flaw in the design. After doing some research, I found th issue with the rear entertainment screen, which had become damaged due to what is clearly a flaw in the design. After doing some research, I found that many other Escalade owners have experienced the same problem, yet Sarant showed no willingness to acknowledge the defect or offer any assistance. For a luxury vehicle — and especially one marketed as a family SUV — you’d expect the rear screen to be more durable and thoughtfully placed. It’s incredibly frustrating that something so fragile was built into a high-traffic area, especially where young children sit. What’s even more disappointing is that another dealership in Riverhead was able to help without hesitation. They understood the issue, completed the repair, and provided a much better overall experience — exactly what you’d expect from a brand like Cadillac. Unfortunately, Sarant Cadillac failed to meet that standard. I would strongly recommend reconsidering your service options if you value responsiveness and accountability. More

My Cadi was at Sarant for 2 weeks: no one from Sarant contacted me when thetechs were unable to replicate the issue. contacted me when thetechs were unable to replicate the issue. More

As always Sarant Cadillac took care of all items on my service list 100 pct correctly of on the 1st Visit! service list 100 pct correctly of on the 1st Visit! More

Brand new car, but had to bring it back for service issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was even looked at. Also, when I first picked up the car on Day 1 there was no wiper washer fluid in the tank, and the car was not fully charged--like getting a full tank of gas in a gas powered vehicle. Found these things unacceptable. Therefore, this is my reason for just an average score for the service dept. More

Aweful seevice had car for over a month no one calls and they never gave me papers when i came to pick up car on 6/27 then only to give the car back that day cause it was not fixed right and lost my warrant they never gave me papers when i came to pick up car on 6/27 then only to give the car back that day cause it was not fixed right and lost my warranty papers More

Extremely unsafe and untrustworthy service. I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had lef I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had left a caliper bleeder screw open, causing the brake fluid to leak out on every press. which is a dangerous and careless mistake. They also damaged my carbon fiber front splitter during the service and also damaged the caliper that the fluid slowly leaked for weeks before I had to pay out of pocket and get it replaced at another dealer. Sarant Cadillac refused to accept responsibility and did not pay for the damages caused. Worst of all, the service manager, Joseph Mistretta, was very rude, used profanity, and treated me with zero respect. The only professional I dealt with was the service advisor, Anthony DiGuiseppe, who was polite and helpful, but management clearly has no regard for customers or their property. This dealership shows no accountability, no integrity, and no respect for the people who trust them with their vehicles. If this is how they treat customers, beware before buying a car from them. Their attitude and service are beyond disappointing. Do not trust this dealership. It was a terrible experience from start to finish. More

No communication whatsoever! Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never called me back. Will not be going back to Sarant for service. Also, when I got into my car there were things from my glove compartment and middle console that were on my seats. Why was someone even in there when I needed an oil change and had a leak of oil somewhere in the engine (on a two year old car!)! More

I came in for an oil change and tire rotation. I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presente I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presented with a bill for $206.28. The cashier refused to adjust the bill. Finally the service manager was called and he made the adjustment. It was obviously a case of “bait and switch.” We have been Sarant customers since 2010, having purchased 3 SUVs during these years. This latest experience left a bad taste. More