Sarant Cadillac - Service Center

⸻ ⭐ 0 stars I had an extremely disappointing and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and frankly disturbing — he insisted he knew me and said he had to “give me a kiss hello.” Completely inappropriate and made me feel extremely uncomfortable. (Security cameras should confirm this.) Joe gave me his personal cell number and told me to text him directly. I sent over my extended warranty info right away, followed up multiple times, and kept getting vague responses like “we’re trying to figure it out.” No real updates, no transparency, just days of waiting. After five days, Joe made it very clear to me that “it’s not my car or my insurance, so it’s not my problem — it’s yours.” He told me I’m not priority That level of disregard and lack of accountability is completely unacceptable, especially from someone representing a premium brand. Anyone thinking of buying a car from Sarant should seriously reconsider — the service department is TERRIBLE!. If this is how they treat clients who didn’t buy from them, it says a lot about how they value loyalty, professionalism, and basic respect. Cadillac is a high-end brand. The experience here was anything but. More

Very unprofessional and disrespectful Was treated like a second class citizen.. I Beverly in my like have been so humiliated a second class citizen.. I Beverly in my like have been so humiliated More

Prompt helpful friendly. New too me but very good experience. Quality service. What you expect from Cadillac New too me but very good experience. Quality service. What you expect from Cadillac More

Overpriced. Dropped off car at 1pm never received a call it was ready. Went to pick up next day still no call! Dropped off car at 1pm never received a call it was ready. Went to pick up next day still no call! More

PLEASURE ALWAYS NO GIMMICKS OR GAMES GREAT PEOPLE TO WORK WITH NEVER HAD ANY PROBLEM WOULD RECOMMENT THIS STORE TO ANYBODY LOOKING FOR A CADILLAC WITH NEVER HAD ANY PROBLEM WOULD RECOMMENT THIS STORE TO ANYBODY LOOKING FOR A CADILLAC More

It’s always a pleasure to visit this particular dealership. Everyone is so friendly and helpful. Plus they have premium coffee and snacks while you wait. dealership. Everyone is so friendly and helpful. Plus they have premium coffee and snacks while you wait. More

Alex is amazing! Super patient, helpful and answered all my questions in a timely manner. Super patient, helpful and answered all my questions in a timely manner. More

Love Sarant Service Center always greeted with a smile, never have to wait too long. Staff is always friendly. never have to wait too long. Staff is always friendly. More

Purchased an extended warranty. Mentally exhausted where I got the runaround from the dealer that insisted I contact the warranty company who would come to my home for repairs. Dea Mentally exhausted where I got the runaround from the dealer that insisted I contact the warranty company who would come to my home for repairs. Dealer finally assumed responsibility after going back and forth between the companies. I called the dealer on my way to pick up my car (after repair) to confirm car wash. I was surprised the car not washed when I picked up. Thankful for a voucher given to go to a car wash though outside of my home city. Dirty loaner car provided. I was told NOT TO USE MY EZPASS as the loaner car is updated / wired to pay the toll. I went through tolls when picking up / returning the loaner and received a message that the toll was NOT PAID. More

Came in for an oil change and it was completed in a timely matter. Sal himself performed an easy fix to the car that I thought would require a more extensive repair. timely matter. Sal himself performed an easy fix to the car that I thought would require a more extensive repair. More