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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,586 Reviews

1,586 Reviews of Sarant Cadillac - Service Center

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January 01, 2025

I brought my Lyric in for service this morning at 8:40am. I had to wait for about 10 minutes in the ice cold service area until I was written up. I then had to wait 30 minutes before an car service was call More

by mark
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Sarant Cadillac responded

Hello, My name is Matthew Ryan the Customer Experience Manager here at Sarant Cadillac.    It has been brought to my attention that you recently had an experience with us that was not up to our standards.  I would like the opportunity to converse with you regarding this matter.  We value all of our clients and we strive for  complete satisfaction because you are part of the Sarant Cadillac Family and deserve the best.   What time today would be best for us to connect?   Best Regards,   Matthew Ryan Customer Experience Manager Sarant Cadillac 5162935000 X129 mattryan@sarantcadillac.com  

December 29, 2024

Would come back anytime, they are so much better then King O’Rouke in smithtown. More

by curciod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2024

The people in the service are great, always keeping up to date what is needed to keep your vehicle in top condition. Merry Christmas and Happy New Year!!! More

by JOEYROD51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn
December 07, 2024

Very good and professional and knowledgeable people. The servicemen was competent and experienced. Merry Christmas 🎄🌲 More

by mario35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Joe Mistretta is the best! A great greeting at 7:30am along with many customers. It’s hard to believe we’re all strangers coming to Sarant Cadillac for our vehicles service wh More

by Ken D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Veltman, JosephSpero, Kris Knowled, Charlie Depano, Darlene Bonilla, Antonio Centeno and The Extended Service Staff
December 03, 2024

Joe Mistretta in the service department is always a pleasure. A true gentleman who goes above and beyond to make sure my service experience is second to none. More

by craimondi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2024

Joe Mistretta was my contact rep. A true gentleman, professional, and knowledgeable making my day at Sarant an easy and comfortable experience. Joe went above and beyond to make su More

by fditalyny
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Only dealership I'll ever use, on my third car and counting. Honest, easy, and realy looking to help you, not get over. More

by petrizzo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Carruba
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Joe in the Service Dept. was awesome as he was very friendly and kept me up to date while I was having my car serviced. More

by willcario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Very professional, I had called with little notice and dealership was very accommodating to take me in for service. More

by acuomo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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