The service crew was great today and got me in and out quickly which is why I gave the 5 star rating. I would not recommend or purchase from Sarant again as the service hour are not conducive to people who work. They should consider adding evening and weekend hours.
To me it is very important that the service you receive should match the acquisition process of the vehicle. Sarant made the receiving process as pleasant as possible and the service I received matched that pleasant experience. Maurice treated me with respect and was very professional yet friendly.
I get there. Someone hands me a ticket. I drive in. I am greeted with amity. I am advised I can wait in the waiting room and have some coffee. I do that while watching the news. The world is falling apart and all they're talking about is the president's sexual encounters. It's ridiculous. But I am saved. The time has passed with the help of all this idiotic information. And then someone calls my name. Your car is ready sir. No fuss. No muss. Just efficiency without a lot of crap. My kind of service.
"Great customer service - they all treat you like family! "
Visiting the service department run by the manager, Charlie, is a great experience.
Charlie, combined with Joe Mistretta, is a very winning combination of friendly, family like service unlike any other dealership I have ever dealt with.
This is great feedback to hear, Scott! Thank you for taking the time to share your positive feedback and kind words about our service staff. Please come see us for any of your vehicle needs. Thank you!
Wonderful to hear, Bobby! Thank you for your kind words about John. We’re glad he could help provide such an enjoyable experience for you. Please let us know how we can continue to help with your car and service needs in the future. See you again soon!
Just took my 2016 CT6 in for service. Joseph was extremely efficient and helpful. He makes you feel right at home from the get-go. Wait time was way under what I anticipated. Car runs great. They did a great job. This the place on LI to go for your Cadillac service.
Thanks for the kind words, Tom! We appreciate you trusting your CT6 with us to get the best quality service. We strive to make every visit to our service department as quick and efficient as possible, and we're delighted to hear Joseph helped in that process. If you need anything else, please let us know. We value your business and hope you come back soon!
Service writer joe is the most difficult person to get in contact with. He never answers calls. Or returns calls. Always forwards me to voicemail and avoids all contact with loyal customers. Never gave me an update on my car. Never told me it was ready
We are very sorry to hear you have had a difficult experience with our service department here at Sarant. Great service and open communication with each of our valued customers is our priority, and we apologize for any inconvenience or frustration you experienced and hope to have the opportunity to speak with you. If you would, please contact Bill McArdle, our Service Manager, at 516-293-3370. Thank you.