Sayville Ford

HORRIBLE!!! Why did I expect something different?After HORRIBLE!!! Why did I expect something different? After my previous experience with Sayville Ford Service Department, I was hesitant to give them a HORRIBLE!!! Why did I expect something different? After my previous experience with Sayville Ford Service Department, I was hesitant to give them another try but the Service Manager and General manager both called and explained the issue and asked if I would give them another chance. Today I TRIED and AGAIN THEY FAILED!!! My 2020 Ford Raptor was due for its 5000-mile service, basically an oil change and a tire rotation. My vehicle only has 4100 miles, but it is a year of driving so time for the oil change. The service manager had generously offered to include this service for free after our last “issue” and asked me to give them a second chance because they were just having an off day. I decided it was fair to give them another try so I used there process so that I could write an honest review of my experience, positive or negative. The experience was HORRIBLE AGAIN!! I DO NOT RECOMMEND SAYVILLE FORD, LOTS OF LIP SERVICE NO FOLLOW THROUGH!!!!!!! I made my service appointment the middle of last week on their website picking a time and day that was available. I chose Monday 9/13/2021 at 10:45 believing that it would be after the morning rush and before the lunch breaks. This would also give me he ability to make a fair assessment of the service department. I received three text messages from an automated system, “Thank you for scheduling”, “Appt Confirmation” and “Appt Reminder”. I felt that the communication was good and was the right amount. This morning I showed up 5 minutes early for my appointment and there were no cars waiting so I drove directly into the service bay. I was greeted and asked to wait for a service advisor, it was a reasonable wait for the advisor. She took some information about the vehicle and asked me to follow her into the office. I made sure to wear a mask and to be early for my appointment so that I would not cause any problems with my appointment. I clearly wrote and selected on the automated appointment that I would be waiting for my vehicle. After discussing the service and specifying that I wanted synthetic oil for my vehicle (she did not know if they used Mobil One), the advisor finished the paperwork and then advised me it would be OVER TWO HOURS wait, to change the oil!! I told them to bring back vehicle that it was unacceptable. Then the advisor stated making up stories about COVID, which was very disconcerting. TODAY MAGICALLY COVID IS CAUSING TWO HOUR OIL CHANGES!!!! Another 45 minutes of my life wasted trying to get something SIMPLE completed at this dealership. Here are the Major issues I have with the dealership and this visit: 1) YOU HAVE A WEBSITE WHERE I MADE THE APPOINTMENT, IT COULD EASILY SAY “WAIT TIMES EXCEED TWO HOURS” 2) THAT SAME WEBSITE BLOCKS OUT APPOINTMENT TIMES, IF YOU ARE SHORT STAFFED BLOCK OUT HALF OF THE TIMES SO THAT YOU CAN FINISH WORK IN A REASONABLE AMOUNT OF TIME AND SATISFY YOUR CUSTOMERS. 3) YOU CAN SEND ME 3 TEXT MESSAGES ABOUT MY APPOINTMENT BUT YOU CAN’T SEND ONE “WARNING WAIT TIMES EXCEED TWO HOURS” 4) AS SOON AS A CUSTOMER PULLS IN YOU ASK, “WILL YOU BE WAITING?” THEN YOU CAN ADVISE THEM IT WILL BE IN EXCESS OF TWO HOURS.” 5) YOU HAVE MY PHONE NUBER, YOU KNOW I AM WAITING FOR MY VEHICLE……..CALL ME AND TELL ME “ITS OVER A TWO-HOUR WAIT, YOU MAY WANT TO DROP IT OFF OR RESCHEDULE” The complete lack of communication is the same issue that existed the last time I visited the Sayville Ford Service Department. Communication, Honesty and Clarity with your customers is the key and they FAIL EVERY TIME!! I cannot relate how disappointed I am in the Dealership as a whole, they asked me to give them a second chance and I tried, I really wanted it to be a great experience so that I could give them a great review. Something is terrible wrong with the management of this facility; the managers need to be on top of these issues and make changes. Give specific direction to your service employees to COMMUNICATE, let people know ahead of time, don’t make it a surprise! I recommend you take your business elsewhere. A Dealer or independent where they value your time and understand how to communicate! More

Happy with the Ford super duty I received. Sales person Jesse Gleberman was very helpful from the start to delivery of vehicle. Very professional and helpful. Jesse Gleberman was very helpful from the start to delivery of vehicle. Very professional and helpful. More

My saleswoman was great and so was my finance agent Saville Ford is always good to me when ever I go there for any reason whether it is for sales or service Saville Ford is always good to me when ever I go there for any reason whether it is for sales or service More

Very helpful very professional I would deal with them if the vehicles I am looking for were available my salesman was very knowledgeable they helped me in a timely fashion the vehicles I am looking for were available my salesman was very knowledgeable they helped me in a timely fashion More

Rob T was very helpful with the purchase of my new pickup Collin was very helpful with the set up of my new pickup very satisfied with all pickup Collin was very helpful with the set up of my new pickup very satisfied with all More

WORST service experience I have ever had. 2020 Transit Van. First time bringing it in. Brought it in for a check engine light, oil change, inspection and an electrical outlet that doesn’t work. Dropped Van. First time bringing it in. Brought it in for a check engine light, oil change, inspection and an electrical outlet that doesn’t work. Dropped it off on my appointment day at 7am….never heard from my service advisor, Diana until I called HER and she said they didn’t even touch the vehicle until the end of the day and then said they might have to order a part that will take another day. The next day Diana was off and I never got any information until I called and spoke to the receptionist. Then I got a text saying my vehicle was done when in fact it wasn’t. Good thing I called before I went to pick it up. Then it stayed for another whole day and NO ONE called me with any information. On the FOURTH day I called again and was told Diana wasn’t in her office so I asked the receptionist if she could find out the status of my vehicle for me and she said everything was done except for the electrical outlet because a part has to be ordered and they “don’t know when that part is coming in” so she told me to pick up the van and bring it back another time for the outlet! OUTRAGEOUS! How does a DEALERSHIP get away with such HORRIBLE customer service and incompetent communication?! More

Ryan is an absolute pleasure to work with. His negotiating skills are just amazing. His knowledge and skills are just amazing. negotiating skills are just amazing. His knowledge and skills are just amazing. More

I have been dealing with this dealership for 41 years, and I wouldn’t even think of going anywhere else!! and I wouldn’t even think of going anywhere else!! More

Marianna Lomuto was a pleasure to work with! She was patient and knowledgeable. We had a great time selecting our Mache E. We were happy with the entire experience. patient and knowledgeable. We had a great time selecting our Mache E. We were happy with the entire experience. More

Sayville Ford and Rob Tarnowski were amazing! My car buying experience was quick, easy and Rob really cared! I would highly recommend Sayville Ford and Rob! buying experience was quick, easy and Rob really cared! I would highly recommend Sayville Ford and Rob! More