Sayville Ford

Excellent customer service, got exactly what I wanted at a great price! Everyone here is awesome! All of my questions were answered, I highly recommend Sayville Ford! a great price! Everyone here is awesome! All of my questions were answered, I highly recommend Sayville Ford! More

I found my Edge and then had to Escape! I recently decided, for various reasons to have a repair job accomplished there, which led to my purchase decision. Overall, it was a pleasant experie I recently decided, for various reasons to have a repair job accomplished there, which led to my purchase decision. Overall, it was a pleasant experience. I would have been happier for $ for my trade-in towards my new purchase; I'm still a bit confused by some of the costs for certain extra protections I purchased, but they have been responsive. More

Another great experience! Fourth lease from Sayville Ford. Always a good experience. Salesperson Tony Aiello always a pleasure to deal with. Explains everything from top to bot Fourth lease from Sayville Ford. Always a good experience. Salesperson Tony Aiello always a pleasure to deal with. Explains everything from top to bottom. All questions were answered. Very professional and highly recommended. Manager Tom also very helpful. Nick Squeo in service department always helpful and knowledgeable also. Thanks More

Don't buy from here if you're an out of state deal. Heck, I Short version - Don't buy from here if you're an out of state deal. Heck, I wouldn't buy used if you're an in-state deal either. I'm going to keep Short version - Don't buy from here if you're an out of state deal. Heck, I wouldn't buy used if you're an in-state deal either. I'm going to keep this review semi-short with the facts. Worst buying experience, and coming to light right now -- horrible service department. We were an out-of-state (VT) deal and purchased a 2017 Ford Raptor from Sayville Ford on October 19th. Truck was branded as "Mint' and "Perfect" but after our 4-hour drive, we arrive and there were many paint defects including a large long scratch on the rear tailgate. Complained and they gobbed some paint-pen on the bigger defects and scratch. We arrived early thanks to traffic. Started thinking we could get out of there early as well -- No. Left an hour and a half or more after our appointment time. Appointment time was 2 hours after our arrival time. I almost feel as if our time was dragged out because we weren't utilizing in-house financing or taking the bait for any of the financing extras. The finance guy was very pushy and rude. Apparently I had elected to let the dealership handle our Vermont tax/title/registration, even though we had repeatedly requested to handle it ourselves. This resulted in a fairly heated situation with the finance department as they had tacked on over $600 to the deal. (We came with exact amounts per the buyer's order with a little allowance.) The only saving grace was, after probably a half hour of fighting (almost literally), they had taken off some of their additional charges and I got some extra gas. I literally had to walk out of the finance office and hunt down the manager to get there, though, as the finance manager refused to be of any help here. After the sale, we get back home, and some time passes. I call to inquire about our registration/plate transfer (we have a vanity plate) and get the phone run-around. Eventually get through to a "DMV biller" and many days later, learn that they did not transfer our plate -- they submitted it as a new registration. Almost two months later and the new registration plates arrive. More time and money to get our plates transferred at the VT DMV (This is small potatoes compared to what's coming up next, though.) Fast forward a few months to now. Truck has a burning smell. Great, we'll get it checked out at the next oil change as it was due really soon. Then the horror unfolds after accelerating from a toll on the highway -- low oil pressure warning, limp mode, etc. Restarted the truck, oil pressure comes back but it's in limp mode. Limp mode goes away over time but a few days later we repeat so I take it to our local Vermont dealership. Vermont dealership indicates that the truck had some extensive engine work done at the previous dealership (cam phasers, etc) and is indicating that almost everything touched under that repair is leaking in some way, either oil or otherwise. Now we're in limbo while our local dealership determines if Ford will allow them (VT dealer) to repair, or if I have to take it back to these clowns for poor workmanship -- over 4 hours away. This was the final straw and why I'm writing this review. If you're buying out of state, avoid this place. I've had better experiences with sketchy small-time buy-here-pay-here places. Truly an experience I'll never forget. With my truck sitting at our local dealer, probably an experience my wallet with never forget as well. If Ford denies our local dealership, I'm going to get a second opinion elsewhere. If their findings are the same, I'll upload detailed documentation and photos to this review. More

Professional and helpful throughout the purchase We we went to the dealership to checkout a Ford F-150 we saw online. Upon arrival at the dealership we were approached by Gracen Ulrich . After di We we went to the dealership to checkout a Ford F-150 we saw online. Upon arrival at the dealership we were approached by Gracen Ulrich . After discussing what kind of vehicle we were interested in we felt that he was there to help us find what we wanted and not with what he had to sell. Throughout the time that we spent looking for what wanted we found a vehicle we liked. We still has some hesitation for us to make a final decision. At no time did he apply any pressure to make us leave a deposit. After some discussion We left a deposit to hold the vehicle and said we would return tomorrow. We returned the day and found that we were not completely satisfied with what we wanted. He showed us another truck which was what we were looking for. The sale was made and we picked it up a few days later. A excellent salesman and a person who cared about all our wants ..he is a keeper...........more so he is an employee that is and an asset......came in to deliver our truck on his day off...what more can you ask ....... More

Nick in Sales and Tom in finance saved the day for me. I was originally going to purchase my car from another dealership however they were rude & inefficient. It took them over 7 days just to run my credit. was originally going to purchase my car from another dealership however they were rude & inefficient. It took them over 7 days just to run my credit. I finally decided to shop around & when I arrived at Sayville Ford I was happy to find the same car I wanted at a better price. Within 48 hrs I was driving away in my brand new car. The Sayville Ford team turned my car shopping experience completely around and I will be sure to shop here in the future for all of my family's cars. They were friendly, professional and got the job done quickly & well. More

Honest and Straight Forward I had a unique circumstance due to an insurance claim and Jesse Gleberman and Tom Lumley worked with my situation regarding the time frame of settling I had a unique circumstance due to an insurance claim and Jesse Gleberman and Tom Lumley worked with my situation regarding the time frame of settling the insurance claim. I asked some things of the both of them and they kept their word. They made a tough situation much easier. I can't thank them enough and I highly recommend them. If your in the market for a vehicle go see these guys and you won't be disappointed. More

Nice dealership, not my the first time there.Everything is clean and neat . Had a great experience 4 years ago, same thing now, felt like everybody cared and I felt I got another good deal. is clean and neat . Had a great experience 4 years ago, same thing now, felt like everybody cared and I felt I got another good deal. More

Treated like family! So happy with my entire experience at Sayville Ford! Rob was extremely knowledgeable and listened to and respected all of my wants and needs. He advis So happy with my entire experience at Sayville Ford! Rob was extremely knowledgeable and listened to and respected all of my wants and needs. He advised and recommended without being pushy or rude. I felt extremely confident and excited making a decision that could have otherwise been stressful. Rob even took the time to track down a sentimental item that was accidentally left in the car I traded in! Overall I am so happy with my experience and even happier with my new Escape!! I truly appreciate Rob and Rose's help and will definitely recommend them to my friends and family. Thanks again! More

Than you Rob & Adam Third time leasing a Ford Escape and the service was still excellent. I will continue to go back to Sayville Ford and Rob because I can depend on qual Third time leasing a Ford Escape and the service was still excellent. I will continue to go back to Sayville Ford and Rob because I can depend on quality service. More