Scranton Cadillac GMC of Vernon
Vernon, CT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Robert kept me well inform on all repairs to my car as iy took 3 days. I would highly recommend Scranton Cadillac for all repairs. took 3 days. I would highly recommend Scranton Cadillac for all repairs. More
Scranton Cadillac was one of only two dealerships in a reasonable radius that had the Lyriq I was looking for. My purchasing experience over the telephone and internet was pretty remarkable. I had an af reasonable radius that had the Lyriq I was looking for. My purchasing experience over the telephone and internet was pretty remarkable. I had an after the sale issue that Mr. Bush immediately remedied. More
They were very helpful finding the vehicle. I was looking for, all though it took longer than expected for unseen reason, I am happy with the vehicle I was looking for, all though it took longer than expected for unseen reason, I am happy with the vehicle More
Great service. Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the s Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the service department were super helpful and super pleasant to work with. Keep up the great work. Thank you. More
There was an issue and they took care of me 100% on the problem very pleased problem very pleased More
James was terrific handled everything from the first phone call till I arrived,test drived the truck and drove it home phone call till I arrived,test drived the truck and drove it home More
PREDATORY BEHAVIOR at Scranton. 30,000 miles on an escalade esv. Wife just Paid 800 dollars for an oil change and tire rotation. I have to look at the cabin and engine filters that 30,000 miles on an escalade esv. Wife just Paid 800 dollars for an oil change and tire rotation. I have to look at the cabin and engine filters that they charged me almost double for to see if they were really changed. $200 just to change the cabin filter, another $200 for wheel alignment that wasn't needed and probably not preformed. Never purchasing any personal or business vehicles from Scranton motors or powersports again. From low trade in offers to terrible service think about purchasing from a different dealer or pick a different brand entirely. I never pay over a hundred dollars to get my truck serviced across the street and last 2 times were free of charge. More
Overall our experience was good. We are loyal customers of Scranton Motors having purchased a previous new car there and only had our car serviced there. We like the car we just pu We are loyal customers of Scranton Motors having purchased a previous new car there and only had our car serviced there. We like the car we just purchased. We would enjoyed paying less then what the final sales price was. Being loyal customers we expected a little more negotiating than what we received. I understand the dealer needs to make money also and we were just looking for a fair deal. Interesting that other dealers advertise 0% APR for 60 months. There was no mention of that or any other incentives we may have been able to receive. More
Salesman did an outstanding job. Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if r Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if rims couldn't be fixed is inadequate towards the new rims which cost roughly $2300. That is in spite of review of photographs from when we had first looked at the truck that showed the damage both of those rims. It was incredibly difficult to deal with service manager when his mind was already made up about the damage to the rims prior to our arrival. Mr. Zeidenberg, in my opinion, is not management material especially considering his prior background. Being a family run business we were hoping to support another family run business where we buy three vehicles for our fleet every year. However for a firm who paid for a vehicle in full, and the abysmal treatment we received from Mr. Zeidenberg, we will never return to Scranton Motors again. Nor would ever recommend to this dealership to friends, family, and colleagues. In fact we would recommend against using them all together as a result of the despicable treatment Mr. Zeidenberg subjected us to when we first approached him over this issue. We have gone to a different dealership locally who have been exponentially more helpful in resolving the issues we encountered with a brand new vehicle. More