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Sierra Honda
Monrovia, CA
2,107 Reviews
Sierra Honda is here for you. Whether you're looking for a Honda Dealership in the Pasadena area, Arcadia or Monrovia, we take pride in being one of San Gabriel Valley's Honda dealerships. Our exceptional sales professionals are courteous and pressure free, because Sierra Honda is a business that knows how to treat Honda customers with the utmost respect. We have an unbelievably large selection of new Honda inventory on our lot. Shop online or come visit us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
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Showing 2,107 reviews
July 11, 2022
I am finding the Sierra Honda service is improving. I bought my HRV 2018 and started going to this Sierra for any problems/maintenance. Old experiences (twice) for oil changed and others, I drove off a I bought my HRV 2018 and started going to this Sierra for any problems/maintenance. Old experiences (twice) for oil changed and others, I drove off and found maintenance light was still on. Geezz, I drove back again to Sierra. At this time of service, Kevin Eng who assisted me was helpful and friendly. Due to his friendliness, I ended up getting him a caramel machiatto, Starbucks. (his favorite). More
by lydiasmith424
Employees Worked With
July 10, 2022
Great experience, everyone’s super helpful, answered all questions. Employees have great knowledge and are willing to share and help cater your needs. questions. Employees have great knowledge and are willing to share and help cater your needs. More
by Edith
Employees Worked With
Mehrdrad Saatara, Winston Wei
July 08, 2022
Kevin Eng has consistently provided outstanding service for my Honda Accord for years. He is always upbeat and helpful in answering all my questions. for my Honda Accord for years. He is always upbeat and helpful in answering all my questions. More
by LLW
Employees Worked With
July 08, 2022
Thank you Sierra Honda for coming thru, great service and very friendly staff. Especially Saatara Mehrdad for keeping his word I appreciate that. very friendly staff. Especially Saatara Mehrdad for keeping his word I appreciate that. More
by RGALVEZ
Employees Worked With
Chao Li, Mehrdrad Saatara
July 08, 2022
Would recommend Saul Gaitan as my sales person. He listens to what one is looking for in a car. He listens to what one is looking for in a car. More
by dmukrainian
July 08, 2022
Mr. Redd has been outstanding. He introduced me to the car and has continued to follow up to ensure I was completely satisfied my purchase. There was a little miscommunication during the financial aspect car and has continued to follow up to ensure I was completely satisfied my purchase. There was a little miscommunication during the financial aspect of the purchase. I think because I had my own financing in place, the adding of Honda Care onto my contract with USAA wasn’t possible. Otherwise, fairly seamless. More
by tommyj26
July 07, 2022
Do Not Go To Sierra Honda for service! Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called th Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called them, the operator kept sending me to Book keeping. It took me 4 times, to finally get ADAM, a "service" advisor to pick up the call. I explained that I have 2 tires with nails and one of them is depleting rapidly, therefore request for an appointment. He gave me options , but nothing same day. I also told him that I have tire insurance that may cover the costs, and can provide the contract number. He pulled up my account using my VIN, and said he doesn't see it. I advise that perhaps he should call to verify ( I can provide the contract number for his convenience), that way, since I am driving under hazardous conditions, if I am incorrect, I could save both of us time and waiting, and I can just pay for my tires today at a local store. After couple of IMO, reasoning, ADAM finally pushed back, and told me, " HE DOESN'T HAVE TIME TO VERIFY MY COVERAGE." Understand. Dear Managers of Sierra Honda, as a veteran in customer service, your staff needs a hard retraining. Times have changed. Secret Shoppers are days of the past, and your staff needs to be clued in social media, online reviews are growing and here to stay. What I experienced and told by Adam , “I don’t have time.” from the service department, was appalling. It is utmost shameful he works in customer service, when I can get better service asking for discount from the 99 cent store. More
by EieiO
Employees Worked With
July 07, 2022
Was having trouble with my car not starting up consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arran consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arrange Lyft rides to take me to and from the service center. Turns out the repair was also covered under my warranty. The Monrovia dealership was a bit further away than I'd typically go, but glad I did. More
by jordyjordyjordys
Employees Worked With
