Smythe Volvo - Service Center

The service department at Smythe Volvo was hands down the best experience I have had at a dealership ! Everyone was professional, accommodating and worked to make sure I was satisfied! Regina and David handl best experience I have had at a dealership ! Everyone was professional, accommodating and worked to make sure I was satisfied! Regina and David handled my unfortunate situation expeditiously and really won me over as a lifelong customer ! Thanks Smythe for your fantastic experience! More

I’ve owned my XC 90 since 2011, purchased from Smythe Volvo. The service department has been consistent with providing unwavering, top drawer service. From the person who answers the phone to the technic Volvo. The service department has been consistent with providing unwavering, top drawer service. From the person who answers the phone to the technician, to the service manager, communications are courteous, timely and resourceful. I would never consider trusting another dealership with any of my service needs. Thank you so much! More

Doug MacAdam was very attentive when I was describing the symptoms of the engine malfunction. He offered several possible areas where the coolant might be leaking and examined the photo I took and showed me symptoms of the engine malfunction. He offered several possible areas where the coolant might be leaking and examined the photo I took and showed me what parts needed to be removed to remedy the problem. Once the front of the engine had been disassembled, he examined the cam seals, timing belt. water pump and explained what needed replacement and what parts remained serviceable. I purchased this Volvo from Smythe 22 years and 90,500 miles ago. I recall Doug was my service advisor back then and he was just as interested in providing excellent service to the "old" car today as he did when my car was new. If Doug wasn't a Service Advisor, his diagnostic skills would have made a great doctor. This is the type of colleague that keeps Volvo owners returning to Smythe. More

Great Service Manager-Regina who pays attention to Smythe customers. and relays customer service to Andre customers. and relays customer service to Andre More

Doug has been extremely friendly, responsive and informative about my vehicle's services. I remain clear on all processes. I am glad i switched from another central Jersey Volvo center to Smythe informative about my vehicle's services. I remain clear on all processes. I am glad i switched from another central Jersey Volvo center to Smythe. My car has always been returned to me clean and with respect. More

Andrea was great. Professional and listened to my questions regarding the car. Regina the service manager was also helpful. Professional and listened to my questions regarding the car. Regina the service manager was also helpful. More

As a nurse with a background in neurology, I know Volvo is THE ULTIMATE pioneer in safety, offering its safety features as STANDARD, while other companies may look to profit. Following an auto accident, I is THE ULTIMATE pioneer in safety, offering its safety features as STANDARD, while other companies may look to profit. Following an auto accident, I will drive nothing but a Volvo, and gave CPO Volvos to my children. On a Friday, en route to my job as a nurse, my XC90 hybrid made unusual noises in the mid-rear of the vehicle. Seemed dire, and was towed to a local Volvo dealer. They were unable to duplicate the noise, and I was assured all was okay. When driving away, the same noise was immediately audible. Needing reliable transportation for my job, I went with my gut, and transferred the car to the only dealership I trusted to both listen to my concerns, but also trusted to have the expertise for a repair of any complexity. Long story short, a tiny, insignificant part inside the hybrid engine broke off, which created the noise. Further, REPLACEMENT of the entire hybrid transmission AND hybrid engine was immediately required! (Thank you extended warranty!). Thank you, Smythe Volvo, and Service Rep Dina Thompson for LISTENING to my concerns. THANK YOU to your gifted mechanic Jun Choi, who, like a detective, skillfully revealed the obscure origins of the issue, and whose expertise was able to restore my trusty, spacious, and slightly decked-out, XC90 hybrid to its original (and awesome) condition....Thanks to also to Sales Consultant Kyle Jackson for the reliable CPO S60 for the daughter, and for his pearls of wisdom...and to the entire Smythe Team for watching out for your customers as though they were part of your family. :) More

Mike Mitchko is very friendly and professional. It is a pleasure to work with him. It is a pleasure to work with him. More

Doug was extremely helpful with a sudden tire issue. Turned it around in a few hours with great results. Turned it around in a few hours with great results. More

Dina took the time to explain my service needs. She always makes one feel welcome. I know I am in good hands with Dina. She always makes one feel welcome. I know I am in good hands with Dina. More