South Bay Hyundai

Purchase was easy and we are happy w purchase……. we may need to bug you more…. we may need to bug you more…. More

I liked that I could get a Uber back to my house so I didn’t have to wait didn’t have to wait More

I just came in for my first maintenance on my new hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai More

Kei is a pleasure to work with. Straight shooter who doesn't sugar coat anything. I appreciate the direct responses and desire to find a solution. I highly recommend him as a servic Straight shooter who doesn't sugar coat anything. I appreciate the direct responses and desire to find a solution. I highly recommend him as a service advisor. He effectively communicates the issue and the fix. More

Thrilled with the service in leasing a new vehicle from South Bay Hyundai. Ahmed was patient, thorough and very knowledgeable in reviewing the vehicles features. Appreciated Kevin's flexibility in handling South Bay Hyundai. Ahmed was patient, thorough and very knowledgeable in reviewing the vehicles features. Appreciated Kevin's flexibility in handling our needs and following up to ensure we are taken care of. Overall absolutely 5 star experience with the team. More

This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since Ap sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point More

Mo was the perfect salesperson - not pushy, knowledgable, friendly, well-mannered, listened to our needs and went above and beyond to ensure our needs were met. Highly recommend!! friendly, well-mannered, listened to our needs and went above and beyond to ensure our needs were met. Highly recommend!! More

Kei was superior! Unfortunately, the service center did not reset the service indicator light. I will need to return for this matter. Unfortunately, the service center did not reset the service indicator light. I will need to return for this matter. More

Great Service. Great Team. Our Sales Rep, Eddie was amazing, knowledgeable and super friendly. Thank you for all your hard work. Great Team. Our Sales Rep, Eddie was amazing, knowledgeable and super friendly. Thank you for all your hard work. More

Out contacts were Maceo Bradley, Steven Suh, and Conor. All were very helpful, understanding, and patient with our questions. We most appreciate that there were no "hard sell" discussions, and all Costco d All were very helpful, understanding, and patient with our questions. We most appreciate that there were no "hard sell" discussions, and all Costco discounts and pricing were very transparent without extra unknown charges. More