South Bay Hyundai

Extremely deceptive internet pricing practices. I received a written, itemized out-the-door (OTD) cash price via email from their sales department. Based on that explicit written agreement, I secur I received a written, itemized out-the-door (OTD) cash price via email from their sales department. Based on that explicit written agreement, I secured a cashier's check from my bank for the exact amount and traveled to the lot. After taking me on a test drive, management completely backed out of their written quote, refused the cashier's check, and demanded thousands more in hidden fees. Classic bait-and-switch. Utter disregard for a buyer's time and completely untrustworthy management. Buy elsewhere More

When purchasing the car, an employee named Cabin kindly explained everything from beginning to end and waited until the car was delivered. explained everything from beginning to end and waited until the car was delivered. More

Work was ok, but I noticed after I got home they scratched my right fender about 10 inches long. I know this happened there bc I drove straight home and car was in the driveway. Also, the car is scratched my right fender about 10 inches long. I know this happened there bc I drove straight home and car was in the driveway. Also, the car is now pulling to the right. I have only driven 20 miles most was return from the dealer so will need to try more before taking back More

I dropped off my car and it was ready in two days. Jack was very nice and helpful, I didn’t have to spend a lot of time at the facility and everyone I interacted with was kind. Jack was very nice and helpful, I didn’t have to spend a lot of time at the facility and everyone I interacted with was kind. More

SBH has the worst customer service I have ever experienced. I will NEVER buy Hyundai again. I will not recommend this dealership or this brand. experienced. I will NEVER buy Hyundai again. I will not recommend this dealership or this brand. More

Jack is the best service advisor. Genuine, thoughtful, understanding, and kind. I appreciate everything he has done . Genuine, thoughtful, understanding, and kind. I appreciate everything he has done . More

They have always been very efficient and helpful. Although the dealership is always more expensive, I feel very confident in the work that is performed. Although the dealership is always more expensive, I feel very confident in the work that is performed. More

Nicole Nelson took great care of me during my service visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. South Bay Hyundai made the whole visit easy. I’ll definitely be back! More

I first met with Nicole, and she was on her cell and not helpful and gave me the wrong answer when I explained to her that the part was under warranty. If the questions below reflect my first interaction w helpful and gave me the wrong answer when I explained to her that the part was under warranty. If the questions below reflect my first interaction with Nicole, they are all poor. I then bypassed her and asked for the manager. I had the pleasure of working with Jack/manager. He was very good at analyzing and taking care of my problem with a smile. Everything was under warranty and went smoothly. It was a great first experience working with Jack at South Bay Hyundai. More

Quick efficient service, friendly folks, everything ran so very smoothly it was very helpful, glad to go so very smoothly it was very helpful, glad to go More