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South Bay Hyundai

Torrance, CA

4.6
4,127 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 4,127 reviews

September 08, 2024

Only reason its 4/5 is cause the Tesla car buying experience is so much more streamlined, you know exactly what price is going in, no discussion - what is extra vs standard is very obvious. More

by juanjo118
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Andersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim was also super helpful from finance
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for your kind review. Please don't hesitate to reach if you have any other questions.

September 08, 2024

The service department was timely and provided me with a car service to get me to my workplace. More

by johnireland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and look forward to seeing you again!

September 07, 2024

Took too long to get the job done. Left the customer without loaner vehicle for too long and gave the car back with the check engine light on. More

by viveciaproctor
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this. In the meantime, please feel free to reach out to our team directly to discuss further. Thank you.

September 07, 2024

No loaner vehicles and the person helping me does not keep me update on vehicle. I had to call to check the status of me vehicle More

by gilbeau84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Jeong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve.

September 06, 2024

very helpful and responsive. Not pushy at all. He listened to what we wanted and followed up with answers. More

by scottrfairchild
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

We are thrilled to read your great review and recommendation. Thank you! Please don't hesitate to reach out if you have any questions.

September 05, 2024

This was the most enjoyable experience in purchasing a car in my 50 plus years of buying cars! I had not purchased a new car since 2007 and they were always Toyotas previously, but with Chris as my salesp More

by doerame
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Axume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Axume and Ryann Matsumoto
Sep 09, 2024 -

South Bay Hyundai responded

We're so glad that we were able to go above and beyond your expectations! Congratulations on your new Tucson and please don't hesitate to reach out if you have any questions!

September 05, 2024

Had a really pleasant experience with Southbay Hyundai. The financing was super using straightforward. The warranty was excellent and the car is just what we were looking for. Thank you for your help. More

by hiallysoncastle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for allowing us to earn your business and posting a review. Great to read about your nice experience working with our team. We'll be sure to recognize them for their excellent customer service. Please let us know if there's anything else we can do for you.

September 05, 2024

Great customer service, helpful, thoughtful, and knowledgeable, the work that was done on my car was ready as promised if not sooner, More

by ALICEH52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

September 05, 2024

It took a long time to schedule the appointment as several times I called and no one picked up the phone. However, the staff I dealt with during the appointment itself were very good. More

by joenbarbjunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mace Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

September 04, 2024

Brought the car in for service as well as some issues with an electrical outlet in the car. They rotated the tires which I guess is all that you do for an electric vehicle, but they were unable to addres More

by MHUNTERDTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.

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