South Bay Hyundai

I received several emails saying that I needed a recall service and ordered an oil change to receive this service, but after I left the car, I waited for 2 hours, and I asked after 2 hours, and they said i service and ordered an oil change to receive this service, but after I left the car, I waited for 2 hours, and I asked after 2 hours, and they said it would take another 2 hours, so I couldn't wait any longer. I asked to cancel it, and they replied that they would check it, and they said that the service was already completed 5 minutes later. What's more absurd is that they say that my car has already completed the recall service before and I didn't need the recall service. This is a scam. More

Good service, easy with complementary ride back to work. Only knock is no one answering phone in service department to confirm that car was ready for pick up. Only knock is no one answering phone in service department to confirm that car was ready for pick up. More

They were efficient and took care of the problem right away. Had a TSB in hand for a known issue. Repair/part replacement was done within hours. Super happy. away. Had a TSB in hand for a known issue. Repair/part replacement was done within hours. Super happy. More

Eduardo really helped us get a great car in a great price. We loved the service from this store. Everyone had a welcoming demeanor and I will definitely go back and recommend it to other people. price. We loved the service from this store. Everyone had a welcoming demeanor and I will definitely go back and recommend it to other people. More

There was not one single follow-up call the entire month. You had my car from Jack. The only time I ever received a call from him was when he was returning my call. He told me it would take a week and a half You had my car from Jack. The only time I ever received a call from him was when he was returning my call. He told me it would take a week and a half to get my car back and it took a month. The day The car was done. He told me I could pick it up after 10 AM and it would be washed and cleaned and ready to go. I showed up at noon and the car had not been cleaned or washed. Extremely disappointed. All of this occurred after the magically disappeared from my car and Ruined my Engine. I had been changing my oil every 3000 miles as directed by Hyundai, And it only changed my Oil at Hyundai dealerships. There was no explanation as to how this could’ve occurred. Luckily, my car was still under warranty. I will never buy another Hyundai again. this is the second time I’ve had a mechanical failure from Hyundai, regardless of my pristine routine maintenance More

No communication. I was supposed to get a paint job done and covered by Hyundai as well full replacement of my Cadillac converter covered by Hyundai as well due to f I was supposed to get a paint job done and covered by Hyundai as well full replacement of my Cadillac converter covered by Hyundai as well due to faulty parts. Calling the service department multiple times of schedule the paint job when I was told they would call me on a Monday. Didn’t hear back from then until Wednesday. When calling the service department apparently the only people who was aloud to speak to me was the original person who checked me in and completed my service. So everytime I called service to ask questions they always had to go and find my original technician putting me on hold for 30 mins at a time. I was told my car would be done on a Friday for the converter repair and no one called me to let me know it was either done or not. Someone finally called on a Monday asking me when I was going to pick up my car and I explained no one called to let me know it was done. Overall they just need to communicate with the customer. I shouldn’t have to be tracking down the service technician for everything and constant checking on progress of parts and services. More

This dealership is nice and clean staff is nice and communicative about pricing and any other questions or concerns about the vehicle would recommend this dealership communicative about pricing and any other questions or concerns about the vehicle would recommend this dealership More

Honest and easy to work with. They answered all of my questions and were authentic! They answered all of my questions and were authentic! More

They provide excellent service from start to finish! What more can be said than that? What more can be said than that? More

My purchase was a bit impulsive but the end result is 100% satisfaction. Looking forward to traveling with my fur babies ❤️🐕 100% satisfaction. Looking forward to traveling with my fur babies ❤️🐕 More