Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,761 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
I have worked with Mike multiple times. He is polite, quick and customer focused! Mike has always gone out of his way to make the customer happy. He does a great job of explaining options, He is polite, quick and customer focused! Mike has always gone out of his way to make the customer happy. He does a great job of explaining options, cost etc!! More
I am unfortunately having to write this review due to my extremely poor experience with Southern Collision Center on Peters Creek. After being involved in a car accident, my insurance allowed me to choos extremely poor experience with Southern Collision Center on Peters Creek. After being involved in a car accident, my insurance allowed me to choose a repair shop. I chose Southern Collision Center simply because of its proximity to my home — a decision I deeply regret. My truck was not drivable due to a flat tire and was towed to their facility. Southern Collision Center estimated the repair cost at nearly $28,000, declaring extensive damage such as a bent frame and axle. This estimate resulted in my truck being deemed a total loss by the insurance company. However, upon further inspection and after challenging their assessment, I found these claims to be completely unfounded. When I questioned the accuracy of their estimate, the manager berated me, claimed I "didn’t know what I was talking about,", "why don't you fix it then" and then increased the estimate to $34,000, which felt retaliatory and highly unprofessional. Thankfully, I was able to purchase my truck back from the insurance company and have it properly repaired elsewhere for only $9,000. The actual damage was mostly cosmetic — a far cry from the catastrophic damage Southern Collision Center claimed. In my opinion, this behavior borders on fraud. To take advantage of customers during an already stressful time is unacceptable. Based on my experience, I would strongly advise against trusting Southern Collision Center with your vehicle or doing business with them in any capacity. More
Mike Adams is the best! He has MUCH integrity and is fair in letting folks know priorities for any repair/maintenance that needs to be completed on their vehicle. He has MUCH integrity and is fair in letting folks know priorities for any repair/maintenance that needs to be completed on their vehicle. More
Melissa is always courteous and helpful. The service environment is a pleasant place to wait while my vehicle is being repaired. The service environment is a pleasant place to wait while my vehicle is being repaired. More
They listened to my needs and Worked WITH ME. Danielle Starkey us excellent.Thsnk you Danielle Starkey us excellent.Thsnk you More
Friendly,explain everything clearly, clean buildings, all the employees are kind & polite ... thank you the employees are kind & polite ... thank you More
Great customer service and special thanks to Maria and Megan both wonderful people, always helpful, professional and polite. Megan both wonderful people, always helpful, professional and polite. More
The staff was nice and work with me to put together a great deal on a car great deal on a car More
Jennifer had the rental car ready for me when I got there at 9 it only took maybe 10 minutes and I was all set with my rental car ⁹ there at 9 it only took maybe 10 minutes and I was all set with my rental car ⁹ More
The service department although quite busy the day I had my air conditioner fixed treated us with courtesy and respect. They worked with my warranty company well and performed the work with skill. my air conditioner fixed treated us with courtesy and respect. They worked with my warranty company well and performed the work with skill. More