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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,384 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,384 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
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March 07, 2024
I have been dealing with this dealership for months due to oil consumption issues. I have been in the dealership almost weekly. My car has continued to have issues without any help. They are slow to diagno to oil consumption issues. I have been in the dealership almost weekly. My car has continued to have issues without any help. They are slow to diagnose any problems and take even longer to fix them. More
by MATTHEWSKRYSTA3
Verified Customer
March 07, 2024
Always excellent staff Always pleasant experience staff is very friendly I have used you all for many many years is very friendly I have used you all for many many years More
by pxharris1516
March 07, 2024
I feel I'm taken care of and only for necessary fixes. Sam has a pleasant business demeanor. Very comfortable waiting area. Sam has a pleasant business demeanor. Very comfortable waiting area. More
by STEPHANIESCULPTS
March 07, 2024
?? They are always friendly and let you know if there needs anything to be done. They don'th make you feel obligated to have extra work done at that time. needs anything to be done. They don'th make you feel obligated to have extra work done at that time. More
by TINKER
March 07, 2024
Melissa was absolutely great to work with. The car does need a part replaced that was replaced just 2 yrs ago by you all which is why I gave a 4 rather than a 5 for the overall experience. The car does need a part replaced that was replaced just 2 yrs ago by you all which is why I gave a 4 rather than a 5 for the overall experience. More
by AEHOUK
March 06, 2024
I was told there would not be a charge to place the mirror covers on since I was having other work done. I was charged and only one of the two mirror covers had arrived. Now I have to go back from Smit mirror covers on since I was having other work done. I was charged and only one of the two mirror covers had arrived. Now I have to go back from Smith Mountain Lake to install the second one. I was told that they sent the mirrors back because it had been so long since I had ordered them. It had been mutually agreed with the person I made the appointment with that I would wait and have it done when I had my oil changed. They only installed one that they had on hand. There was a mix up the last time I had a mirror cover replaced that resulted in my having to come twice. I do not expect to pay installation again. I am very displeased with your service department and I may change the dealership when my warranty expires. More
by Lakelovers
March 06, 2024
Came in for oil change, tire rotation and to replace both mirror covers. When done, I was told that they had replaced one mirror cover and that the original ones had been sent back because they had been orde mirror covers. When done, I was told that they had replaced one mirror cover and that the original ones had been sent back because they had been ordered so long. It was the decision of the appointment person to wait until the oil change to have it done. I was charged for labor which I had been told previously I wouldn't be. This means another trip from Smith Mountain Lake to have the second one replaced. I do not expect to be charged for labor again. I had a problem before when replacing a mirror cover and also had to make two trips that time. When my warranty expires, I will be looking for someone more reliable to service my vehicle. More
by Lakelovers
March 06, 2024
Mr Woody is always friendly and informative! I never feel that he is forcing me to purchase unnecessary services. Great and personable every time I never feel that he is forcing me to purchase unnecessary services. Great and personable every time More
by ACRAIG0612
March 06, 2024
Arrived for my appointment for an oil change and was greeted and it was just a few minutes till it was being done. greeted and it was just a few minutes till it was being done. More
by SUZEBEE1
