Back

Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,691 Reviews

5,691 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Sort by
July 20, 2023

They called made everything right and I am pleased with the service that I was given. More

by adam.m.meadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
July 20, 2023

I have had the worst experience this 2023 year. Customer service hasn’t been good, timing to get things done has been ridiculous slow, communication is terrible. I am currently not a fan. More

by ALEWMK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyse Allen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Brickner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

"ALEWMK10" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 19, 2023

All service persons are so pleasant & helpful. My 2001 Subaru has been well taken care of by your service department for many years. Thank you. DALS More

by SDOUGLASANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GIRLS at desk to inform & check out----very pleasant
Jul 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 19, 2023

Very straightforward process, one of the quicker dealerships I've ever been to, great service and nice staff More

by WM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Garner
Jul 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

July 19, 2023

Both Mellisa's were very professional and courteous. Devin Lawson in Sales very helpful in discussing possible trade-in of my 2019 Legacy 3.6r for a WRX. More

by WOPLYMALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 19, 2023

The service was really good, especially the young lady that helped me with my car. More

by pamelaterry0620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 19, 2023

The dealership was very professional and friendly. We had a great experience with Luis and Wayne More

by Thathaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Jul 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 18, 2023

I find it to be unremarkably different than any other dealership which I have used in the past. Got my auto annual inspection finished...followed by the usual attempts by staff to up-sell me on addition More

by VA.GENTLEMAN2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

July 18, 2023

Good service, courteous and friendly staff, clean waiting room with bottle water & coffee. The waiting time could be a little shorter with appointments. Overall : Great More

by IRUSJP
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back with us again!

July 18, 2023

CONSISTENTLY… the friendliest , most amazing service I’ve ever had anywhere in my 70 years of life. Cannot recommend these folks enough !!!! More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate your consistent positivity, Wendy! We are blessed to have you as one of our customers.

...
385
...