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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
6,059 Reviews
Call Service Center (540) 362-4800

6,059 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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May 22, 2023

Not pleased that software problem not fixed or phone calls not returned in response to queries about satisfaction with service More

by DOLDRUM789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Sigmon- SUBARU
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 22, 2023

Bought 3 Subarus from them. Very friendly staff. Service department is a key reason to buy with them. More

by smlroger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon- SUBARU
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 21, 2023

They were ready on time and returned my car in less time than we anticipated; as always. More

by HOUCKFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Hyundai)
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May 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

May 20, 2023

Complete waste of time going here. The service technicians did not properly diagnose my problem. More

by BKIR1327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Adams (Hyundai)
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May 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 20, 2023

Problem is still not fixed and problem occurred after you guys fixed another issue. Very unhappy. More

by REBECCAMUZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Sigmon- SUBARU
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 19, 2023

I was taken advantage of, and the make me pay for things I didn't need More

by mrmrsprophete2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon- SUBARU
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Brickner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Woody, Mike Adams (Subaru)
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May 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 19, 2023

The agent (Danielle) was wonderful. The waiting area was comfortable, and the service was done expertly and efficiently. A suggestion: making soft drinks and snacks available in the wa More

by A.EPHRATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 19, 2023

The truck was not cleaned very well. Dusty inside and dog hairs inside. The truck bed extension insert doesn’t Jane any cleats for tie downs & no rubber inverts for the floor guides. More

by johnhaase88
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Kelso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Roy was very professional and friendly.
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May 19, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 18, 2023

They try to work with you Do a good job and are reasonable and do good job explaining g things More

by efraifeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Embarrassing but can’t remember the names
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May 18, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 18, 2023

Danielle has always been helpful, so nice and professional. The whole experience was quite proficient! More

by RANJ4UNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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