Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Ever since I purchased my Nissan in 2016, I received the best experience and service from First Team/Southern Team Nissan until this visit. I purchased a maintenance warranty at the purchase of my SUV and i best experience and service from First Team/Southern Team Nissan until this visit. I purchased a maintenance warranty at the purchase of my SUV and it was guaranteed up to 60k miles and we were told there was no expiration. I came in for my routine maintenance package redemptions and I was told by my advisor that a recent change by the third party warranty never meant to make the policy up to 60k redeemable and it had expired last year and it would be not honored. First Team Southern Team Nissan was kind enough to conduct my state inspection at no charge, but I feel like I have been lied to. I spent $5,000 on that maintenance package and by this package expiring, I lost a total of a $1000 equivalent in services by both First Team and the package policy. I will not be back. It's a scam and these packages should not be sold to customers. I am so disappointed and I feel robbed. More

Their service department respects your time and they get you in and out in no time! you in and out in no time! More

We have always received excellent service. Getting the order for parts, was great because they had it. Getting the order for parts, was great because they had it. More

Very friendly. Goes out of there way to make sure you understand what is happening with your car. Goes out of there way to make sure you understand what is happening with your car. More

The place was super nice with a great waiting area and everyone there was incredibly kind and friendly. Melissa helped get us in with little to no notice due to a break down during the winter storm Blair. everyone there was incredibly kind and friendly. Melissa helped get us in with little to no notice due to a break down during the winter storm Blair. We literally could not have made it home to Florida without this dealership. More

Helpful and knowledgeable people. Very pleasant to deal with. Will always take my car for service at this location. Very pleasant to deal with. Will always take my car for service at this location. More

Mike, your service manager was great to work me in for an oil change. Great staff, quick service, and glad I can bring my dog in to wait with me.! oil change. Great staff, quick service, and glad I can bring my dog in to wait with me.! More

Great service. I was in and out in no time at all. The Southern team always takes care of us. I was in and out in no time at all. The Southern team always takes care of us. More

They owe me a phone call and apology about my recent appointment, huge disappointment over all. appointment, huge disappointment over all. More

Awesome staff with helpful attitudes, something I'm not use to here in the Roanoke valley. Thank you for being our hometown VW dealership. use to here in the Roanoke valley. Thank you for being our hometown VW dealership. More