Southwest Kia - Dallas

We bought a certified used car from this dealership about a year and a half ago. The car had issues almost immediately, so I brought it back and asked to return it—only to find out they had already sold my A a year and a half ago. The car had issues almost immediately, so I brought it back and asked to return it—only to find out they had already sold my Audi. I was essentially forced to choose another car off the lot. The only decent SUV at the time was a Telluride, so we went with that. A few months passed without receiving a single bill for the new car, and the dealership ended up having to make the first payment themselves. That should’ve been a red flag. Fast forward to now: we traded the Telluride in and went back to Honda (shoutout to Lute Riley Honda—they’ve never let me down). I submitted a contract cancellation form weeks ago for the extra coverages we purchased so we could get a refund. Since then, I’ve emailed Gage or called to speak to someone in finance at least weekly for over a month with no response. I’ve tried calling several times, but I either get routed in circles or the call just hangs up. I can’t even confirm whether they received my paperwork. I’m writing this review because it’s the only way I can seem to get their attention. The customer service after the sale is nonexistent. They were eager to close the deal, but completely unresponsive when it came time to cancel add-ons and issue a refund. Also—before you buy a Kia, check the insurance rates. We were shocked to find the Telluride cost more to insure than our previous Audi SUV, apparently because of high theft rates for Kias. More

This is my 2nd brand new Kia Soul from this location and working with Jonathan Smith. This time I was teamed up with Mustafa on the sale and Jonathan in finance. Their professionalism and knowledge of the K working with Jonathan Smith. This time I was teamed up with Mustafa on the sale and Jonathan in finance. Their professionalism and knowledge of the Kia is top tier. Thanks to the both of you for making this experience of purchasing my 2025 Soul uneventful and smooth. More

This was my 1st time @ this dealership for service. I was glad I did. The customer service was perfect. I came for an Oil change and was given other options for my 22Soul. They recommend me some great I was glad I did. The customer service was perfect. I came for an Oil change and was given other options for my 22Soul. They recommend me some great options and wise counsel. More

Fast & easy process was in and out. Didn’t have one issue to complain about. Didn’t have one issue to complain about. More

I am always satisfied with the service provided to my vehicle and all staff are friendly. vehicle and all staff are friendly. More

Excellent service, they were very fast and understanding with my needs and adapted to my requests with my needs and adapted to my requests More

Everyone was super friendly, the process was easygoing and I was able to schedule an appointment with the sales person the night before and they had the cars I wanted to look at pulled up. A very smooth p and I was able to schedule an appointment with the sales person the night before and they had the cars I wanted to look at pulled up. A very smooth process. More

The manager and the staff was really flexible with the purchase options related to financing the vehicle and the team stayed late to completethepurchase process and made it smooth. Also, I got a very good purchase options related to financing the vehicle and the team stayed late to completethepurchase process and made it smooth. Also, I got a very good deal on the vehicle. More

Staff is very professional and friendly very welcoming in communication is very great thank you all at Southwest Kia communication is very great thank you all at Southwest Kia More

Great job. help me with coupon for oil change.i like this dealership.help me save money. help me with coupon for oil change.i like this dealership.help me save money. More