Street Volkswagen of Amarillo

Professional service but short handed I had my Lexus RX350 serviced with an oil & filter change with tire rotation. I scheduled an appointment but the service took 1 1/2 hours. Having a hi I had my Lexus RX350 serviced with an oil & filter change with tire rotation. I scheduled an appointment but the service took 1 1/2 hours. Having a history in this area, an hour should have been the max time to complete this task. I believe they operate with a shortage of manpower. Scheduling appointments should have meaning. The previous time I went as a walk in and the time of service was about the same. I parked the Lexus and I will check the torque on all nuts and check the guild level. This place has a practice of overfilling. This time I asked Josh to ask the mechanics not to overfill. I hope they followed through. If not, I’ll be making another review concerning this service. You should not overfill the oil level; it’s there for a reason. More

Excellent Car Knowledge Cole is a HUGE car enthusiast! His knowledge of all the cars and their features was excellent. He is very excited when describing all the features t Cole is a HUGE car enthusiast! His knowledge of all the cars and their features was excellent. He is very excited when describing all the features that the car has to offer. He was great to work with on my many trips to the dealer before deciding exactly what I wanted to purchase. Once I decided, he was excellent to work with on all the details to close the deal. More

Class act These guys are all a class act!! Everyone is willing to help make your visit a comfortable and stress free one!! I highly recommend Street Volkswagen These guys are all a class act!! Everyone is willing to help make your visit a comfortable and stress free one!! I highly recommend Street Volkswagen of Amarillo!!! I will always purchase my vehicle from them!! More

Great hospitality David made the process easy and hassle free. He even drove 45 miles to pick me up so we could sign the papers and finish the deal that day. Already re David made the process easy and hassle free. He even drove 45 miles to pick me up so we could sign the papers and finish the deal that day. Already recommended him. More

Great car salesman Wonderful experience working with David and he got me in my dream car for a great price! I will definitely be going to him for now on! Wonderful experience working with David and he got me in my dream car for a great price! I will definitely be going to him for now on! More

Great service Great customer service David Ortiz is the best he has worked with us before we will continue to go see him for our furure needs we highly recommend Da Great customer service David Ortiz is the best he has worked with us before we will continue to go see him for our furure needs we highly recommend David Ortiz More

Exceptional customer service Purchased a used Volkswagen Passat from this dealership. Salesman was extremely patient very knowledgeable and helpful. Our salesman was able to ans Purchased a used Volkswagen Passat from this dealership. Salesman was extremely patient very knowledgeable and helpful. Our salesman was able to answer many detailed and technical questions about the vehicle which we were interested in purchasing. Our vehicle was a diesel engine, and he arranged for a service manager to give us a thorough explanation of the unique in particular features More

Great experience David was great to work with and is always a pleasure to work with!!! Shane did a great job with the numbers! JJ was awesome in finance! David was great to work with and is always a pleasure to work with!!! Shane did a great job with the numbers! JJ was awesome in finance! More

Madison Jonas works hard for you I went to Street VW go look at a used truck. Madison worked very hard for me to find the right truck for me and my family. He listened to our needs an I went to Street VW go look at a used truck. Madison worked very hard for me to find the right truck for me and my family. He listened to our needs and was very professional. I highly recommend him. More

Best car buying experience I’ve ever had!!! Let me start by telling you that I’ve bought over 10 vehicles over the last 10 years. I’ve never had an experience like this one. Upon arrival I was a Let me start by telling you that I’ve bought over 10 vehicles over the last 10 years. I’ve never had an experience like this one. Upon arrival I was able to browse at cars briefly without being bombarded. Once my husband and I were approached by Cole Ornelas we still not pressured at any point. He was able to answer all our questions and if he didn’t know something he would look it up. There’s a lot of new technology on these vehicles from model to model and different makes. So I wouldn’t expect the sales team to know every single detail but I appreciate when they don’t just guess or assume or tell me they will find out and never get back with me unless I ask. Cole helped us find the perfect car for our family within our budget. We did not purchase the vehicle the same day, instead of being pressured into a new vehicle we were allowed time to think about our decision. We also had our 2 year old son with us, all the staff was outgoing, friendly, engaging with us. They brought out toys for my son to play with and power VW kids vehicles that my son absolutely had a blast playing with! Sean did an outstanding job explaining lease options vs purschuase options and was more than fair with negotiating our vehicle. When my son and I came back the next day to purchase/lease the vehicle the staff was once again fantastic and most importantly engaging with my son so that I could complete paperwork. They offered drinks (water, soda, coffee) and snacks for anyone visiting the dealership. Noel completed financing paperwork with me, he was friendly and extremely patient with me and my 100 questions. They have a special area to deliver your vehicle to you, where Sterling Adams went over every single detail of the vehicle with me. I have NEVER had anyone do that in all the vehicles I’ve ever bought! I can’t tell you how many times I discover how something works after I’ve owned he vehicle for a bit and better yet how many times I probably never used a feature because I didn’t know about it. The staff was very accommodating for me and my family. They offered to arrange paperwork with my husband in a place more convenient for him since he works 12 hours every single day. I am not from the Amarillo area but I can promise you I will definitely be back! More