Subaru Superstore of Surprise

Kyler was proactive in that I was looking for information about the Subaru Forester on line and he reached out to me. He was very helpful and we scheduled a time to meet so I could look at cars in person. about the Subaru Forester on line and he reached out to me. He was very helpful and we scheduled a time to meet so I could look at cars in person. He really knows a lot about cars and was great at getting any questions I had answered. He worked so hard to get the exact car that we wanted and was diligent about keeping us informed (as we ordered our car a few months ago). Charles was also so helpful and pleasant to work with. Today we drove our new car home and couldn’t be happier. Thank you! More

Travis Gudknecht and the entire team always provide a great experience. I've bought 3 cars from this dealership and I'm always pleased. It's a low pressure environment and I highly recommend the team h great experience. I've bought 3 cars from this dealership and I'm always pleased. It's a low pressure environment and I highly recommend the team here. More

Christopher Thom went above and beyond. He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so h He even came to my home to pick me up so I didn't have to worry about getting my previous car back home. He wasn't at work the day I called him, so he also helped me on his day off to make sure this was a quick and smooth transaction. He was like a real person and not a typical salesperson like I have had with past purchases. He made the process fun and enjoyable! He was prepared and very efficient. He was very patient with me as he showed me how to operate this new car. I highly recommend working with Chris if you need to buy a car. The whole process went very quickly as most of the work was done from my home and I pretty much just had to come in and sign the paperwork. Financing was awesome also. I worked with George Palmer. Finance people in my past tended to be very business like and no fun. George was great, yes it was business, but he didn't make me feel intimidated at all. He also was well prepared and very efficient and worked hard to get the best loan for me within my limits. He also explained everything really well so I could understand and knew what I was signing. This Subaru store is a great place to buy your car! The atmosphere all around is very pleasant. It is also a very clean organized store. Well, I probably could say more, but I will end. I really don't have any negative words as the whole experience was great! More

Everyone I dealt with was pleasant, kind, respectful and knowledgeable. I would definitely recommend them. knowledgeable. I would definitely recommend them. More

The whole experience was great. Kyler was an absolute pleasure to work with and made the whole process easy and enjoyable. Would recommend anyone looking for a Subaru to ask for Kyl Kyler was an absolute pleasure to work with and made the whole process easy and enjoyable. Would recommend anyone looking for a Subaru to ask for Kyler at Subaru Superstore of Surprise. More

Fast and easy! We arrived at 11 and we were out by 12. Everyone we met was so friendly and helpful. Proud to be apart of the Subaru family. I'm in love with my 2022 We arrived at 11 and we were out by 12. Everyone we met was so friendly and helpful. Proud to be apart of the Subaru family. I'm in love with my 2022 Ascent. I look forward to my appointment next week Friday with Dolce. I'm also excited to set up my appointment with Tina for the class to learn all about the features of my new car. More

Bought the car while living Washington so everything had to be done over the phone & Kyler was extremely helpful & went above and beyond to make sure everything went smoothly. Even picked me up from the air to be done over the phone & Kyler was extremely helpful & went above and beyond to make sure everything went smoothly. Even picked me up from the airport to go to the dealership to get the car on his day off. Once we got back to the dealership, he showed me all the different features of the car and how to use them. The dealership was also nice, very clean & had snacks and drinks available. More

Walked into Subaru Superstore, Surprise, on a whim while hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what th hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what the biggest Subaru was all about. Met with Chris Thom. He listened to our concerns about purchasing a vehicle in this day and age. He was transparent, kind and very knowledgeable about all things Subaru. We had test drove and visited many of the other car dealerships, but immediately felt comfortable and like we were being "heard", not just "listened to". He was more concerned with our needs than the traditional bottom line. Due to the excellent customer service, and overall transparency and the feeling we got, we took a test drive in an Ascent in our price range. Chris gave us privacy to discuss the purchase, let us take our time to debate all that we had seen and experienced without pressure. Needless to say, we left with the car! We have purchased many cars and for the first time felt that we had zero buyers remorse due to the customer experience at Subaru Superstore in Surprise! Would definitely buy a car from Chris and this dealership again and highly recommend to everyone we have talked to! George Palmer was our finance guy and he was clear, transparent, and took his time to also hear our questions and respond with clarity. We have never laughed, and smiled our way through buying a car, but these two went above and beyond to ensure that we got what we wanted without the pressure of pushing "more". 15/10 would do it again! More

For a wholesome and honest car purchasing experience, Tyler Hughes is the 'Sage of Subaru'. A delightful salesman who puts his customers first. Tyler works diligently to ensure that his customers' need Tyler Hughes is the 'Sage of Subaru'. A delightful salesman who puts his customers first. Tyler works diligently to ensure that his customers' needs are met while being open and transparent simultaneously. He even goes the extra mile to find alternate choices in the event that you be unhappy with stock availability. Customer satisfaction is Tyler's # 1 goal, so if you're on the market for a new vehicle, head on down to Surprise Subaru Superstore where all the staff share Tyler's modus vivendi. From the sales floor, Kody, to the sales managers, Jonathan and DJ; the finance gurus, George and Todd; to the Parts Department, Dale, and most importantly...the service superstars, Gil and Angelo, and lastly, Tina, the technical wizardess, my heartfelt thanks for a tiptop experience. More

Dave made this process wonderful! Even through all the delays due to the pandemic, he kept me up to date and informed. He kept me as the customer his number one priority. This was fir Even through all the delays due to the pandemic, he kept me up to date and informed. He kept me as the customer his number one priority. This was first time buying a brand new car and he was so patient and kind with all my questions and insecurities. 10/10 would recommend! More