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Subaru of Gwinnett
Duluth, GA
4,784 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,784 reviews
March 09, 2020
Recall No one enjoys having their vehicle recalled for a repair, but the Gwinnett Subaru folks made it a painless experience, Use the dealership for all my s No one enjoys having their vehicle recalled for a repair, but the Gwinnett Subaru folks made it a painless experience, Use the dealership for all my servicing. More
by MICHAELWALD50
Verified CustomerEmployees Worked With
Issa Kone
Helpful March 09, 2020
Fantastic Service From beginning to end our experience was quick and easy. Robert went out of his way to ensure that we got the deal we were looking for. He is the be From beginning to end our experience was quick and easy. Robert went out of his way to ensure that we got the deal we were looking for. He is the best car salesman we have ever worked with and that says a lot as we have been buying new cars every year for the last 35 years. More
by wadga
Employees Worked With
March 09, 2020
I want to love it here but they make it so difficult Took my wife's Forester in for another airbag recall on Monday evening. Went to pick it up Tues evening and they couldn't find the keys, the mechanic Took my wife's Forester in for another airbag recall on Monday evening. Went to pick it up Tues evening and they couldn't find the keys, the mechanic took them home. So they said they would find them on Wed and deliver to me. (Ok, great I can deal with that). Got the car Wed afternoon, got in it to go home, reached down to adjust the side mirrors and there are no buttons, just a hole in the dash where it was supposed to be. So they picked up the car on Thurs took it back to check the recall was completed correctly (because I had ZERO confidence in the mechanic that did it) and then returned it. They did fill up the tank (thank you). If this was an isolated incident I would be fine, but it is not. Over the years I have had parts left off my car (we are on our third Subi) multiple times. It is just so disappointing. Finish the job, correctly! Check your work, make sure the customer has no reason to complain. I believe there there are two major flaws in the processes there. 1) they try to rush too many vehicles through the service dept, 2) there is no final check out of work performed, no quality control. Both of these are a management issue and should be deeply reviewed. People's lives are at stake when you are dealing with critical systems like the airbags. There should be a 100% correct check before a customer ever sees the car. Either do it right or find someone who will. Because now I feel like I might have to start looking for someone I can count on. More
by AWC100
Employees Worked With
March 08, 2020
Another great experience! Neal demonstrated superior customer service. He attempted to make this experience as comfortable as possible. He was honest, transparent, and easy to Neal demonstrated superior customer service. He attempted to make this experience as comfortable as possible. He was honest, transparent, and easy to talk to. Thanks Neal... More
by DRLOCKMAN08
Employees Worked With
Neal O'Leary
March 07, 2020
Friendly staff who were helpful, not pushy, and responsive to my questions in a timely manner. They offered a great deal on our first Subaru! responsive to my questions in a timely manner. They offered a great deal on our first Subaru! More
by Alicia.niles
March 07, 2020
Top Notch Buying Experience of New BRZ I owned a 2013 BRZ and was in an accident at the beginning of February and the car was totaled. Insurance paid out quickly and I went into Subaru of I owned a 2013 BRZ and was in an accident at the beginning of February and the car was totaled. Insurance paid out quickly and I went into Subaru of Gwinnett to purchase a new one. I had color and options in mind already. Matthew Buckles quickly located the exact car that I wanted. It was still on the way to a dealer in another state. Matthew was able to secure that car for me and gave me a loner car until the new one was delivered. The BRZ came in earlier than expected, Matthew did a fantastic job getting it picked up from the out of state dealer and moved to Subaru of Gwinnett. The experience of purchasing this new BRZ was the absolute best experience buying a new car. I arrived with pre-approved financing, and Charles did a great job finding an even better rate through Subaru financing. Subaru of Gwinnett has solidified my loyalty to Subaru and I will always return there. More
by COden6484
March 05, 2020
Purchased a late model used Subaru We've been looking for a late model car\SUV to buy for about two yrs. We tried out quite a few dealerships and just couldn't find the vehicle or deale We've been looking for a late model car\SUV to buy for about two yrs. We tried out quite a few dealerships and just couldn't find the vehicle or dealership that we liked until we came across Adam Anderson and Subaru of Gwinnett. Extremely friendly, personable, and knowledgeable, the right dealership, the right person and had the car that we wanted at a great price. I'd definitely go back there tomorrow and buy another one if I didn't have the one I wanted already. Thank you for all that you guys did to earn my trust. Keep us the good work and I'll be back when this one wears out to get another one. More
by jonjulramsey
March 05, 2020
This service department always is top notch with time needed to complete work and customer service while I wait. They make it painless to get maintenance completed. needed to complete work and customer service while I wait. They make it painless to get maintenance completed. More
by JLGORDON144
March 04, 2020
Excellent Experience Everyone was great and friendly! The receptionist was warm and welcoming upon our arrival and immediately hooked us up with our sales representative, Everyone was great and friendly! The receptionist was warm and welcoming upon our arrival and immediately hooked us up with our sales representative, Liam. Liam was patient and fantastic in helping us make a choice on which Subaru to buy and in negotiating trading in our Toyota Highlander. We also liked Charles, the finance person, who was very good at explaining all the paperwork we were signing. More
by dshannon0222
Employees Worked With
Charles Williams, Liam Bennett
March 04, 2020
oil change and recall appointment I made an appointment on-line to have my oil changed, tire air pressure checked and to take care of the recall on the airbag of my Subaru. My son too I made an appointment on-line to have my oil changed, tire air pressure checked and to take care of the recall on the airbag of my Subaru. My son took the car for me, when he brought the car home, the airbag had been replaced and the air pressure checked. But, the oil had not been changed. That was annoying since now I'll have to make a separate appointment to have the oil changed. More
by WORLCHRIS
Employees Worked With
I don't know the name of who I spoke to on the phone.
