Subaru of Gwinnett

Wait time was much longer than previously experienced (over 2 1/2 hours for just a regular service..oil change, tire rotation, etc). No explanation given during the wait. Finally, Mr. Anderson told me I (over 2 1/2 hours for just a regular service..oil change, tire rotation, etc). No explanation given during the wait. Finally, Mr. Anderson told me I needed extra repairs. I questioned and he realized that he had the wrong customer's information. Still had a long wait after that one contact. He tried to make amends, but I was disappointed that the customer service was not what it had been in the past....even in the brand new facility. More

I scheduled my appointment to get 4 new tires and front end alignment over 2 week prior to 8-10-2023. I was assured that the tires would be ordered and ready for my appointment. Upon arrival I was told tha end alignment over 2 week prior to 8-10-2023. I was assured that the tires would be ordered and ready for my appointment. Upon arrival I was told that the tires had not been ordered and the person that I made the initial appointment with, Frank was no longer in that department. I was told I could get the next higher priced tires which cost me a 100.00 more. Being a senior citizen on a fixed income means that I need to stay on a budget! I asked about being given the price of the tires that were supposed to have been ordered and was quickly told "no". This was the dealership's mistake and I am the one who paid for the mistake! More

Fantastic experience! Blake kept me updated via text about the Crosstrek I was interested in. No pressure, we toured the facility while Tim ran the finance options. Tia in Blake kept me updated via text about the Crosstrek I was interested in. No pressure, we toured the facility while Tim ran the finance options. Tia in parts also showed me some great dog friendly accessories. Easy trade in, and out I drove with my 2024 Crosstrek. Highly recommend this dealership. More

Did a great job diagnosing and fixing my car in a very short time period short time period More

Very enjoyable visit. All of the maintenance items were completed satisfactorily in a reasonable amount of time. Our service rep, Kailynn Kirby, is not listed below, but All of the maintenance items were completed satisfactorily in a reasonable amount of time. Our service rep, Kailynn Kirby, is not listed below, but I would give her a 5-start rating. She was very attentive and personable. We spent some time in the Sales area, where Matt Buckles introduced himself and answered a number of questions we had about a future purchase of another Forester. We were VERY impressed with the new facility! Well done! Also, plz know that there are two Subaru dealerships closer to us in Buckhead, but we will continue to visit Subaru of Gwinnett based on our history of excellent service! More

Pleasant and easy to work with,Adam knows his products and does what he promises. Everyone from the gentleman who picked me up from the airport to the finance dept was fantastic. They answered all my ques and does what he promises. Everyone from the gentleman who picked me up from the airport to the finance dept was fantastic. They answered all my questions before and after the sale. Five Stars. More

Good service, did what I wanted. Took a little longer but they recomened some additional work. Took a little longer but they recomened some additional work. More

Quick and easy! Issa welcomed me quickly and took care of all my needs! Always a pleasure when going to this dealership Issa welcomed me quickly and took care of all my needs! Always a pleasure when going to this dealership More

Brought my 2017 Outback for full brake service after 85,000 miles, and although the service took a long time at over four hours, I'm happy that the results will keep me safe on the road for a long time 85,000 miles, and although the service took a long time at over four hours, I'm happy that the results will keep me safe on the road for a long time to come. My service advisor, Tuan Nguyen, did a great job of keeping me advised numerous times during the wait to let me know how the job was going. I wish all my service advisors were like Tuan. I'll be glad to visit the dealer again for my next service. More

Great experience with their staffs and service! Highly recommended! We're so grateful to have our first Subaru! Highly recommended! We're so grateful to have our first Subaru! More