Subaru of Jacksonville

A few weeks ago my husband James purchased our first Subaru vehicle, an Ascent Touring in black on the Java Brown Nappa leather. He had a such a wonderful experience with Steven Barba at Subaru of Jacks Subaru vehicle, an Ascent Touring in black on the Java Brown Nappa leather. He had a such a wonderful experience with Steven Barba at Subaru of Jacksonville that we have thought about getting me an Ascent Touring as well. Our salesman, Steven Barba was soft spoken, professional, and courteous. I was so impressed with my husband's Ascent that I decided to trade in my 2022 Hyunda Palisade Calligraphy. He had a wonderful experience at Jax Subaru back on March 11th. I was so impressed with his Ascent that I decided to trade in my 2022 Hyundai Palisade Calligraphy, which I really liked, and purchase a white on black Nappa leather Ascent Touring also with Steven Barber. We also dealt with Ryan Munro in the Finance office and he was just as great as Ovidio was two weeks ago working with my husband's black Ascent Touring. Ryan was great with my husband as the F&I process here at Subaru of Jacksonville is anything but adversarial or confrontational as it is with so many other franchise dealers in Florida where the dealership owner often puts immense pressure on these F&I Managers to maximize the dealership's profits even when this directive conflicts with the customer's true needs. Both Ryan and Steven were very kind and professional all aspects of our transaction yesterday. All in all, I was so impressed with their professionalism and kindness. I want to.thank Steven for taking the time to show me my new Ascent and giving me a full tutorial on the vehicle. I would very much recommend this dealer if you are in the market for Subaru; and not just in the Jacksonville area, but anywhere in Central or Northern Florida or Southern Georgia. I also love the fact they really cater to dog lovers. Finally, as a franchise new vehicle dealership with this kind of positive culture and no pressure sales, a sincere thank you must go to Mr. Porter and his family as the person at the top always sets the culture for the entire organization. Mr. Porter, your staff helped make me a two time Subaru customer all in the month of March and I thank you for a very good sales process and an exceptional delivery process. I am not sure if you were aware of this but Steven Barba came to our home on Thursday, March 16th to show my husband some features we missed during our first delivery of his black Ascent on March 11th. This willingness to help after the sale is not something most mass market brand dealerships do in our new vehicle buying experiences over the last thirty years. Thank you again Subaru of Jacksonville, and I really love my new white Ascent. More

Second car I’ve bought from them, my salesman John Voight took very good care of me. The dealings I’ve had with the service department have been fantastic as well. Highly recommended… took very good care of me. The dealings I’ve had with the service department have been fantastic as well. Highly recommended… More

Very helpful. Straight to the point. Answered any and all questions my wife and I had. Straight to the point. Answered any and all questions my wife and I had. More

Very nice and professional staff. We love our new Outback. Nando and Ovidio were the best. We love our new Outback. Nando and Ovidio were the best. More

The best dealership and salesman I have ever encountered, and there have been many over the years. and there have been many over the years. More

Nice staff, good selection of cars. Relatively efficient with paperwork and car buying process. Did not feel pressured to purchase unnecessary warranties or products. Overall good exper Relatively efficient with paperwork and car buying process. Did not feel pressured to purchase unnecessary warranties or products. Overall good experience More

Dave extended excellent salesmanship and customer service and follow up during our Forester purchase this month and follow up during our Forester purchase this month More

Sabino was able to make my deal on a vehicle in transit with minimal fuss with minimal fuss More

My buying experience was great! This was the 3rd vehicle I've bought here. Bruce and Ryan were fantastic as usual. This was the 3rd vehicle I've bought here. Bruce and Ryan were fantastic as usual. More

I thought the personnel were very professional, knowledgeable and courteous. They were helpful and efficient. knowledgeable and courteous. They were helpful and efficient. More