Subaru of Jacksonville

Great service I don't like writing reviews, but great service is great service. So allow me to say thank you for consistently providing 5 star quality service. I don't like writing reviews, but great service is great service. So allow me to say thank you for consistently providing 5 star quality service. More

Great service! Nando was so great to work with in helping me get my new Subaru Forester! He made the whole process easy and carefree. The whole staff was super helpf Nando was so great to work with in helping me get my new Subaru Forester! He made the whole process easy and carefree. The whole staff was super helpful and kind! Thank you so much, Subaru of Jacksonville! More

Great experience, friendly staff ‘12 Impreza brought in for repair. Great communication on the fix and cost. Found a couple other smaller issues but all handled in a timely manner. ‘12 Impreza brought in for repair. Great communication on the fix and cost. Found a couple other smaller issues but all handled in a timely manner. Staff was informed and friendly throughout. It’s nice to have a dealership that matches the level of a superior car. More

Service taken care of Had a mixup with who was paying for my rental car, but they ended up taking care of it. Above and beyond customer care from the service team. Had a mixup with who was paying for my rental car, but they ended up taking care of it. Above and beyond customer care from the service team. More

Quick & Easy Brought car in for routine maintenance. Very pleased with the quick service, prices are reasonable, and the waiting room is very nice. Gabe got me in Brought car in for routine maintenance. Very pleased with the quick service, prices are reasonable, and the waiting room is very nice. Gabe got me in and out and I am very pleased. More

Excellent overall service While I brought my 2018 Outback in for two (2) recalls, the primary reason was a mod unit failure. Long story short, there are always setbacks due to While I brought my 2018 Outback in for two (2) recalls, the primary reason was a mod unit failure. Long story short, there are always setbacks due to shipping, changes in procedure, internal communications, etc. before finally getting to a satisfactory completion. My service advisor was (and is) Jennifer Becker, who handled every detail in an honest & professional manner. While I'm sure there are other special personnel in this companies "family", she represents what a service company needs in attitude & positivity from the "face of Subaru of Jacksonville" that we see. Thank you, Bill Thompson More

Excellent Personal Customer Service Bought my second Subaru yesterday from Subaru of Jacksonville. I was fortunate to have landed with Jerry Johnson as my sales rep. He spent hours wit Bought my second Subaru yesterday from Subaru of Jacksonville. I was fortunate to have landed with Jerry Johnson as my sales rep. He spent hours with me while I painstakingly tried to decide whether to wait for the car I thought I wanted to be delivered in a couple of weeks, or to go with a car on the lot. Jerry did not try to sway me either way - he just described the pluses and minuses of each car which made my decision easier. He was extremely patient. I thought I wanted a new Forester...but ended up buying an Outback. Turns out it is actually a lot smoother ride and more cargo space and probably a better fit for me. He then convinced the sales manager to sell me the Outback for the same price that I would pay for the Forester....so, how could I refuse? AJ Miller was the finance manager. He was extremely efficient and personable and did not high pressure me to buy any extras which I very much appreciated. Subaru is the only dealer I have experienced that is actually a joy to do business with. Would highly recommend Jerry Johnson and Subaru of Jacksonville! More

Great experience This dealer ship is the best that I have worked with in my 40 years of buying cars. There is no pressure to buy, they present them facts and let you This dealer ship is the best that I have worked with in my 40 years of buying cars. There is no pressure to buy, they present them facts and let you make the best decision. They present the facts and help you by answering your questions. More

Fast and friendly service without sacrificing time Had my oil changed last week and I was greeted with a smile. Gabriel quickly checked me in and pointed me to the waiting area. In the waiting area, Had my oil changed last week and I was greeted with a smile. Gabriel quickly checked me in and pointed me to the waiting area. In the waiting area, I was surprised to see many other Subaru owners waiting to get there cars serviced. I quickly thought I would be waiting for hours. To my surprise, they changed my oil, rotated my tires, and washed my car within 45 minutes. Their quick service enabled me to tackle everything else on my 'to do' list for the day. More

Parts Supreme!! I've been ordering parts here for 3 years now and Chris S. has exactly what I need at a reasonable price........ Shipping is prompt. I don't l I've been ordering parts here for 3 years now and Chris S. has exactly what I need at a reasonable price........ Shipping is prompt. I don't look for other sources, just stay with Subaru of J-ville. Bob More