Subaru of Jacksonville

Amazing in every way Subaru has been the absolute best car and service experience we’ve had in over 40 years of vehicle ownership. Our only regret is that we didn’t buy on Subaru has been the absolute best car and service experience we’ve had in over 40 years of vehicle ownership. Our only regret is that we didn’t buy one sooner! Our next vehicle will be a Subaru without hesitation... More

Service above and beyond expectations This review goes out as a personal thanks to Ken Chancey, Daniel Kane, David Dombrowski, Sabino Martinez, and anyone else who may remember our inciden This review goes out as a personal thanks to Ken Chancey, Daniel Kane, David Dombrowski, Sabino Martinez, and anyone else who may remember our incident and lent a helping hand but whose name I may not have captured. We also extend our gratitude to owner Phil Porter for hiring and providing such an exemplary group of people that are willing to drop everything that they are doing, help those in need, and stay after hours to make sure everything goes smoothly for a family of weary travelers that are just "passing by." On January 19th 2019, our flight from Baltimore to Orlando was cancelled due to a passing winter storm, and after exploring all other options my family and I decided to drive down in order to meet the rest of our party and keep to our pre-cruise and cruise schedule. Everything was going smoothly until, an hour north of Jacksonville (5:30 p.m. or so), and with 3 hours left in our 13-hour car trip, we had a malfunction in our front passenger window - it got stuck halfway down and would not budge. Immediately we went into action and started looking for the nearest dealership, and came across the number for the Jacksonville Subaru Dealership. When we called, Ken answered the phone. We told him of our situation, and he and someone else (maybe Dan) indicated that, while the service department had left for the day and would not be back until Monday, they would be more than happy to lend their knowledge of Subarus and help however they could. We spent the next few minutes going through reset steps for the window control systems, but nothing worked. My wife already had the suspicion that this was not a reset issue, but a mechanical breakdown. With a toddler nearly reaching the “I’m completely done with today” point and us closely following, the folks at Jacksonville Subaru suggested that we stop by so that they could take a look at the vehicle and see if there was more that could be done with a limited set of tools. We arrived at the Dealership around 6:30, and asked for Ken, whereupon he and the rest of the folks mentioned above got to work trying to find the root cause of the problem. After about an hour trying to identify the culprit, the team came to the conclusion that the problem was not a reset issue and that it was instead something that would require the involvement of the service department. With no option left other than to drive for another 2 hours with a flapping taped garbage bag over an open window in the rain storm that was approaching, Ken and the Jacksonville Subaru team made the quick decision (and one that gave us a “faith in each other” moment) to provide us with a loaner so that we could finish our drive to Orlando and back while they kept the car and made the necessary repairs during the week. We were absolutely floored by not only the generosity and trust, but the quick thinking on the part of Ken and his team. David and Sabino quickly took care of the paperwork, and we were back on the road before 8 p.m. Fast forward to our return by the end of the week, where they had taken care of the malfunction (broken switch) and the extended warranty submission, and we were back in our car and on the road to Baltimore in no time. I cannot begin to express our gratitude at the level of customer care and overall service we experienced at the Jacksonville Subaru. We were able to meet all our plans and reservations, and the rest of the trip went without a hitch. The entire time we had a smile on our faces as we told everyone about what ended up being a minor inconvenience thanks to the Subaru Dealership Team. If it weren’t for the distance, this would certainly be our family dealership for life, and that is something I do not say lightly. Do yourself a favor and have the team at Jacksonville Subaru take care of your vehicle needs. Sincerely, Thankful in Baltimore More

Chris was amazing! I ordered a part for my husband's WRX and Chris was awesome! He went above and beyond to make sure the part arrived in one piece and on time. He was s I ordered a part for my husband's WRX and Chris was awesome! He went above and beyond to make sure the part arrived in one piece and on time. He was so helpful on this and made a birthday surprise possible! I dealt with a few other companies before finding this one to get the part and it was a nightmare. I wish I had started here in the first place. Awesome customer service!! Thank you SO much!! More

Ken Chancey and Danny Kane Jr. truely care!! I rarely give reviews but I'm so impressed with the above and beyond type customer service so I gotta tell! I am overjoyed with the professional and k I rarely give reviews but I'm so impressed with the above and beyond type customer service so I gotta tell! I am overjoyed with the professional and kind experience I had from Ken and Danny! They helped me choose exactly what I needed without the runaround and pressure some car dealers tend to give. They were straightforward, knowledgeable, and made the process quick and easy. I felt very comfortable and reassured that they had my best interest in mind. My family and I love my new used car and plan to buy ONLY from Subaru moving forward!! More

Excellent service Every time I get my oil changed I bring my Great Dane to visit everyone. We both enjoy eating cheese crackers and waiting in the customer waiting are Every time I get my oil changed I bring my Great Dane to visit everyone. We both enjoy eating cheese crackers and waiting in the customer waiting area. Max and Gabe are both great individuals who work hard and fast to get the job done so our wait time is usually less than an hour. More

Superb service after the sale We took Our Forester in for its 1000 mile check up and were greeted by a very pleasant young man. He made sure that when the car was ready (after it w We took Our Forester in for its 1000 mile check up and were greeted by a very pleasant young man. He made sure that when the car was ready (after it was washed) that he backed it into a covered area for our delivery. We had questions about how some of the features worked and he brought a service advisor to answer our questions. Gabriel is a true asset the company. Your customer service experience is better than any we have had anywhere 😀 Anna and Cal Williams More

VERY EFFECIENT AS ALWAYS, SVC PERFORMED EFFICIENTLY, ON TIME AND PROFESSIONALLY. EVERYONE VERY POLITE AND FRIENDLY. ALWAYS ENJOY MY CAR AND SERVICE TEAM. ALL EXCE AS ALWAYS, SVC PERFORMED EFFICIENTLY, ON TIME AND PROFESSIONALLY. EVERYONE VERY POLITE AND FRIENDLY. ALWAYS ENJOY MY CAR AND SERVICE TEAM. ALL EXCELLENT. GO S O S . More

Service Experience is Outstanding This was my third service visit. All have been for preventive maintenance. This visit was a bit different in that I also required two software updat This was my third service visit. All have been for preventive maintenance. This visit was a bit different in that I also required two software updates. I called ahead and set an appointment with Jenny for an appointment on my way home from work. I was greeted by Max, he immediately new what the visit was for, assured me that I would be on my way quickly, and I went to the waiting area. I used the Wifi to check emails and texts. Before I knew it, I was called and the work completed was explained and I was back on the road again. Thanks to the team for making all of this so easy and for the car wash. More

Great Service Service was quick! I was informed about what was needed to be done to my car in order to keep it in excellent condition, and they made sure that I und Service was quick! I was informed about what was needed to be done to my car in order to keep it in excellent condition, and they made sure that I understood everything before and after the service was completed. More

Excellent and attentive service Steven and AJ were very helpful and knowledgeable. They made the entire buying process very easy and simple. 100% would recommend to anyone in the mar Steven and AJ were very helpful and knowledgeable. They made the entire buying process very easy and simple. 100% would recommend to anyone in the market for a Subaru! More