Subaru of Jacksonville

Love my Subaru and the service!! I took my 2018 Impreza in for the 6,000 mile service. No appointment needed, and took me immediately.Super service, all points, showed on a checklist. I took my 2018 Impreza in for the 6,000 mile service. No appointment needed, and took me immediately.Super service, all points, showed on a checklist. Oil, fluids, tires, and washed and vacuumed!! Not many places give more than expected and with courtesy and a smile!! More

Love it! Max was so happy to help. He took care of me and my car right away. Made me feel very comfortable. It was my first time there. Max was so happy to help. He took care of me and my car right away. Made me feel very comfortable. It was my first time there. More

I actually look forward to my maintenance appointments! Always a great experience. I actually enjoy going to the dealership for scheduled maintenance. Max was friendly and helpful. The waiting area is a joy Always a great experience. I actually enjoy going to the dealership for scheduled maintenance. Max was friendly and helpful. The waiting area is a joy (better when the television is off, but a joy nonetheless). More

Top class Being here does not feel like buying a car. There's no pressure, just friendliness. From the moment I rest drove my Impreza, I knew that I would buy i Being here does not feel like buying a car. There's no pressure, just friendliness. From the moment I rest drove my Impreza, I knew that I would buy it. No car has ever felt better for me. While the car essentially some itself, the staff was helpful and professional. It's rare to see employees exemplify a company's value, but that happens at Subaru of Jacksonville. Mr. Porter, the owner says "Drive a Subaru; you'll buy a Subaru." I did and I'm very happy. More

Fast and friendly Service faster than quoted. Professional with no attempts to upsell. Free car wash offered which is greatly appreciated. Subarus only require service Service faster than quoted. Professional with no attempts to upsell. Free car wash offered which is greatly appreciated. Subarus only require service every 6 months so the convenience is top rate. More

Fantastic! Been a customer of this dealership for 12 years! I have been a customer of Subaru of Jacksonville for 12 years now having owned a 2008 Outback and currently own a 2014 Outback Limited. When we bought I have been a customer of Subaru of Jacksonville for 12 years now having owned a 2008 Outback and currently own a 2014 Outback Limited. When we bought our current Outback we swapped titles with our Daughter & Son-in-Law and traded in their 2005 Forester on our 2014 Outback. They still have our 2008 Outback & it is serviced by Subaru of Jacksonville! Always impressed with the level of service & customer appreciation by Subaru of Jacksonville. More

Want a pleasant car buying experience? For starters, I hate buying cars. I hate the changing prices, the pressure, the deception (intentional or not), the negotiating, the unexpected fees, For starters, I hate buying cars. I hate the changing prices, the pressure, the deception (intentional or not), the negotiating, the unexpected fees, the back and forth between the salesman and the manager while you wait for the word from "on high;" the whole thing (OK, except the new car smell - that's cool). Well, I think I've found my new "forever dealership." First of all I love the product - I can't say enough about Subaru especially given the circumstances necessitating my most recent car purchasing experience. Following the total destruction of my Forester in a rear-end collision - my wife and I knew we were getting another Subaru. No question, didn't consider any other brands. So why Subaru of Jacksonville? We had a history with another local Subaru dealership but figured we should compare to see if we could do better. Right out of the gate, SOJ pulled ahead by providing upfront pricing, full disclosure of fees and other costs, excellent selection of both used and new vehicles and lots of information available on their website so I could do my research at home before visiting the dealership. The staff established and maintained contact without being pushy or invasive - but always being available for consultation and helpful in their responses. What really set SOJ apart, was the atmosphere in the dealership. It was different from others I had visited. It may be the culture of their dealership, their business model or just the personalities of their sales staff, but I attribute a lot of it to the family ownership of the business vs the corporate culture of other dealerships I've dealt with. A case in point was the camaraderie between the sales and other staff at the dealership. Although we started out with one sales person (David), health issues dictated that we deal with two different sales folks (Jerry and Ryan) before we finally made our purchase. Rather than the lack of continuity detracting from the experience, it gave us the opportunity to experience the culture of the dealership while selecting the best vehicle for our needs. Each salesman was knowledgeable, helpful and forthright with no hint of territoriality (you know what I'm talking about here!) and the attitude made me feel that their goal, was more to help me find the right vehicle than to sell me one. When it came to the purchasing phase of the interaction, I won't say it didn't include the seemingly requisite private meeting between the salesman and the sales manager between each phase of the negotiation; it did. However my salesman (in this case Ryan) was so upfront, helpful and considerate of my requests and financial considerations that I was never made to feel defensive, confrontational or pressured in any way. From the very beginning, my experience with SOJ and its staff was entirely positive. While the product is what took me to SOJ, it was the quality of the staff and the culture of the dealership that earned my business. Although I have not dealt with the service department, I was encouraged by the knowledge that Ryan had of that department's staff and their level of experience and expertise. I look forward to seeing if future interactions with that department equal those I've had with the folks up front. I'm optimistic - I think it's the culture at this dealership. I highly recommend you give this dealership a "test drive." More

Mark Minter - excellent car buying experience We traded in two leased cars and purchased a new car with Mark's outstanding help. The entire Suburu of Jacksonville team made the entire experience p We traded in two leased cars and purchased a new car with Mark's outstanding help. The entire Suburu of Jacksonville team made the entire experience painless. We love our new Suburu Outback. More

Great customer service all around Awesome, team work all around. Everyone had a hand in on the deal. It was great experience, like the once had back in 04 when I bought my first subaru Awesome, team work all around. Everyone had a hand in on the deal. It was great experience, like the once had back in 04 when I bought my first subaru. More

Most Excellent Arrived un-announced and was received as though I had an appointment...Waytt entered all the information and subsequently reviewed the entire services Arrived un-announced and was received as though I had an appointment...Waytt entered all the information and subsequently reviewed the entire services requested and confirmed...Expressed a time of approximately 90 minutes...About an hour later, the car was serviced (Including a car wash)...The last step was to review all items serviced which was quite simple...Lastly, Two words...Most Excellent. More