Subaru of Jacksonville

2nd Car in less than a year! Juan treated us so well last time that we wanted to see him again, I texted him around 8PM on a Friday night to make sure he would be there when the Juan treated us so well last time that we wanted to see him again, I texted him around 8PM on a Friday night to make sure he would be there when the dealership opened. My wife and I arrived three minutes late and Juan met us as we drove up. We had a brief discussion as to our objective, looked at a few cars and took a test drive. Painless and worry free. When you find a good bubba, you go back and recommend him to your friends. Juan gets two thumbs up and a solid 10 for listening, understanding and caring that the customer is happy. More

No Pressure Salesman! It was delightful to look for a car without a pressure filled salesman. I was able to test drive a car and ask questions and then say, let me think a It was delightful to look for a car without a pressure filled salesman. I was able to test drive a car and ask questions and then say, let me think about it. He was very accommodating, answered all my questions and gave me his contact information. More

Great buying experience We visited Subaru of Jax on a rainy, chilly Sunday and yet the showroom was quite busy. We had called ahead and our representative (Danny) was there We visited Subaru of Jax on a rainy, chilly Sunday and yet the showroom was quite busy. We had called ahead and our representative (Danny) was there to greet us the moment we walked in, and had already started a lot of the paperwork. Since we had spoken on the phone, he had an idea of what we were looking for and pointed us to a number of cars. While we were looking they appraised our Mustang, and within a half hour we had settled on a car and began the buying process. We got a great deal and AJ handled the financing paperwork without issue. All in all, we were there for less than three hours (including the vehicle 'tour') and drove out with exactly what we wanted. All materials that were going to be emailed were in the inbox before we got home, and we received a quick text from Danny making sure everything was ok. Definitely recommend Subaru of Jax! More

Excellent customer service We are thankful for the excellent treatment we had received from John Pitts during our visit in the dealership yesterday. It was a great experience fo We are thankful for the excellent treatment we had received from John Pitts during our visit in the dealership yesterday. It was a great experience for us to be able to purchase a car without any second thoughts. John was very patient and goes out of his way to help us. We are indeed a very happy first time owner of Subaru. More

Stuck away from home with a car starting problem We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a battery problem. The Auto-Zone technician did a battery test and said it was good, but thought what we needed was a new starter. He recommended a nearby Auto Repair shop and off we went. After doing additional diagnostic test that mechanic said it was not a starter problem, rather we needed a new alternator. He tried really hard to find a replacement alternator for us (no one in Jacksonville had one in stock) and ended up ordering it for expedited shipping from another state. I never showed up. After two days worrying we called Suburu of Jacksonville, and the service manager Phil said he thought he could help. We were welcomed at the dealership by Steven Wall, who went way over the call of duty, to get our car checked out. Thanks to him we found out the problem really was caused by a bad battery which was easily fixed. He also did an update to our cars engine programming and checked it over for any other problems. We were so happy with the care and consideration Steven gave us and very thankful that his solution to our problem cost us only one third of what the outside mechanic was going to charge for an alternator that we really did not even need! [Our original salesman at the dealership, Juan Hernandez, also made us 'feel at home' during our wait for the repairs - with no pressure to buy a newer car] More

Oil change I needed to get an oil change and check why my phone was no syncing with my car. Not only did they do my oil change but they also rotated my tires I needed to get an oil change and check why my phone was no syncing with my car. Not only did they do my oil change but they also rotated my tires , and did courtesy car wash ! Great experience i will be going back !! More

No hassle! no Haggle! We were looking for a car and only had a few days to make a decision, after a bad experience at another dealership, we were on our way to go see a veh We were looking for a car and only had a few days to make a decision, after a bad experience at another dealership, we were on our way to go see a vehicle and was not expecting a call back from subaru of Jax, didn't even know where the dealership was located, during the call I noticed I was standing in front of the dealership and pulled in with the intention to just looked at the car, after a test drive and looked at some $$ numbers, we were giving a deal with no Hassle No haggle, Kimberly Schneid gave us all the information we needed and didn't even feel like we were buying a car. She was straight to the point, listened to what we needed and asked for and delivered a safe and great vehicle for our family. THANK YOU KIMBERLY SCHNEID FOR NOT HASSLING US. More

Buying my SS Camaro I went to test drive a 2010 Camaro SS. Nando was the sales rep helping me. Very professional guy with a wealth of knowledge about cars. He is extremel I went to test drive a 2010 Camaro SS. Nando was the sales rep helping me. Very professional guy with a wealth of knowledge about cars. He is extremely good at what he does. Did the test drive. I bought it. It was a great deal. Great experience. Highly recommend the dealership and Nando. The internet sales lady I spoke with was great also. I wish they were a Chevrolet dealership. More

Key Fob I needed to get my keyless entry fob programmed. Steven was friendly, professional and courteous. The center was busy, and he treated my relatively sm I needed to get my keyless entry fob programmed. Steven was friendly, professional and courteous. The center was busy, and he treated my relatively small need as if it was as important as any in the garage. I would strongly recommend this individual and this dealership to anyone. Wayne Chandler More

Top Notch Customer Service! I bought my first Subaru four years ago, still running solid after 208k miles! Sabino Martinez was my salesman and will be for my future Subaru purch I bought my first Subaru four years ago, still running solid after 208k miles! Sabino Martinez was my salesman and will be for my future Subaru purchases, he knows the product and is an easy to deal with people person. Fast forward to January 2019, my daughter's car was struck by a hit-and-run driver and totaled while parked in front of her house! I returned to Subaru of Jacksonville with my daughter and the rest is customer service and sales excellence history! Sabino helped us over a few weeks searching for the right vehicle and letting us test drive, kick tires etc....my daughter now owns a very nice Subaru Forester Limited and dad is pleased. Good Job Subaru Jacksonville Lonn Biastre More