Subaru of Jacksonville

FANTASTIC WAY TO PURCHASE A CAR Everything pertaining to this car purchase was outstanding!! The salesman was courteous and knowledgeable and coordinate Everything was conducted in Everything pertaining to this car purchase was outstanding!! The salesman was courteous and knowledgeable and coordinate Everything was conducted in a professional manner and we were in and out in a timely manner. Thanks to all!!! More

Great Buying Eperience Got into Jacksonville from out of state and found we were either probably going to have a large service bill and extra time in state or need a new Got into Jacksonville from out of state and found we were either probably going to have a large service bill and extra time in state or need a new vehicle to get back home. As we were in the market for a Subaru any way, typed nearest dealership in Google and landed here. John Pitts helped make this a good experience, finding just the right car we were looking for, explaining and demonstrating features I was unfamiliar with and A.J. Miller got us financed in quickly and smoothly. Overall, could not have asked for a better " unplanned " buying experience. More

Really helpful! Took my 2004 STI to have the airbag recall taken care of Jennifer in the maintenance area made my experience there awesome. I don't usually trust anyo Took my 2004 STI to have the airbag recall taken care of Jennifer in the maintenance area made my experience there awesome. I don't usually trust anyone with my cars but Jennifer handle the recall process quickly and professionally. I knew my car would safe with her looking over it! More

Best Car Buying Experience Hands Down Where to start with Subaru of Jacksonville? We stumbled in here with the intent of just test driving a car, having just come from another dealer who Where to start with Subaru of Jacksonville? We stumbled in here with the intent of just test driving a car, having just come from another dealer who made it seem like we were the biggest inconvenience. John greeted us immediately and walked us through the Outback selection on the lot. We picked one right in the middle of everything (probably the most inconvenient car to pick) and a split second later, it was ready for our inspection. John walked us through every feature, highlighting those unique to Subaru and what that means for a consumer. Seriously, this guy knows cars like Bobby Flay knows cooking. (Also, after all was said and done, he helped us move all our crap from our old SUV to our beautiful new Outback.) When we went inside to "talk numbers" which is where Subaru shined. We didn't haggle for a dollar here or there, Subaru gave us a great price and even matched another dealer's trade-in offer. We were sold! AJ made signing the numerous documents a breeze, literally highlighting the signature blocks in different colors, so we knew who signed where. He kept us laughing the entire time! For discounts and all the Florida taxes/tags/registration documentation, Subaru needed proof of my active duty military status. Jerry (USN, Ret.) came through with a CAC reader and computer. No need to rush home to print stuff out. More

Amazing Customer Service! The team here is top notch! They worked listened to what I was looking for and didn't push or pressure me once. The purchasing process was quick and p The team here is top notch! They worked listened to what I was looking for and didn't push or pressure me once. The purchasing process was quick and painless. I had some mine scratches on the back bumper that I discovered after purchase and they worked to fix it without hesitation. More

Smooth, Easy, and Efficient This was my first time buying my very own car and I could not have asked for a better experience. The staff were extremely helpful and they were strai This was my first time buying my very own car and I could not have asked for a better experience. The staff were extremely helpful and they were straight forward with me. They talked me through the whole process and were always available to answer any questions that I had. If I were to buy another car I would come straight back here and request for the same sales representative. More

Efficient & pleasant I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and be I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and being hit with an unexpected expense for a repair I didn't know I needed. None of that happened at Subaru! First of all, no appointment was needed and I was triaged within 2 minutes of my arrival. The staff was pleasant and welcoming, the task took less time than quoted, the waiting area was comfortable and quiet and they fixed a ding I had asked for a repair quote on at no charge. As much as I love my Subaru, I think I like the service better! More

Excellent Service - Happy Customer We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his pat We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his patience and clear explanations as he addressed our questions even days later after the sale was complete. Setting up the vehicle Bluetooth for us was a very nice (and unexpected) touch - we didn't receive such service during a recent purchase of a vehicle at another dealership. Quite honestly, it was the best car buying experience I've ever had at a dealership. More

Sales - Sabino Martinez We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his pat We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his patience and clear explanations as he addressed our questions even days later after the sale was complete. Setting up the vehicle Bluetooth was a very nice (and unexpected) touch - we didn't receive such service during a recent purchase of vehicle at another dealership. Quite honestly, it was the best car buying experience I've every had at a dealership. More

Tire replacement On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonvi On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonville. I put on the donut spare tire then checked the Legacy Navigation system for the closest Subaru dealership. We arrived at your dealership a little before 11AM on a Thursday. I was still a little shaken up over our accident while explaining to Kevin what had happened. He was polite, professional, and very patient with me which I greatly appreciated. Although we had no appointment, Kevin was able to work us into his schedule and had us back on the road in a little over 90 minutes with an exact replacement tire and a complimentary car wash. Excellent service and an exceptional employee. Thank you Kevin and Subaru of Jacksonville for being there for us. More