Subaru of Jacksonville - Service Center

Professional and efficient service installing a trailer hitch. Team completed the work 30 minutes early and got me out the door so I could enjoy the rest of my weekend. hitch. Team completed the work 30 minutes early and got me out the door so I could enjoy the rest of my weekend. More

As ALWAYS, excellent service from a well trained and professional staff 🤗 We are on number 2 and just waiting the 2022’s to get here 🤗 professional staff 🤗 We are on number 2 and just waiting the 2022’s to get here 🤗 More

I've never been disappointed in bringing my car here. Every service employee was always respectful and friendly. No hassles!!! This time Gabriel Mulkey waited on me. I can't say enough positive about Every service employee was always respectful and friendly. No hassles!!! This time Gabriel Mulkey waited on me. I can't say enough positive about him. Thanks, Gabriel!!! More

AMAZING SERVICE!!! From the moment my husband and I entered the "Subaru of Jacksonville" dealership, each step of the purchase process was met with nothing less than one of the best "customer service" entered the "Subaru of Jacksonville" dealership, each step of the purchase process was met with nothing less than one of the best "customer service" experiences we've ever had the privilege of encountering. Our salesman, Steve Barba, was polite, kind, knowledgeable, and did not make us feel rushed or "pushed" in any way to make a hasty decision. He provided the information we needed to make a well-informed choice and gave us the time to think it over without the usual "pressure tactics" you might experience at other dealerships. Thank you, Steve! It was such a pleasure working with you! Manager, Ken Chancey, was gracious in accepting our offer for the "used" GMC Acadia, and the service department worked in a timely manner to make the necessary repairs after the pre-sale inspection showed a few areas that needed tending. Ryan, in the finance department, maneuvered us through the paperwork with ease, and we enjoyed his wit and humor as well. The attentiveness to detail and the overall atmosphere of the experience as a whole was honestly, wonderful! They even bought us lunch when the vehicle was not quite ready for pick up when we arrived, and Steve filled up the gas tank at a local station before we left for home. One more trip to the dealership several days later for an unforeseen issue with the A/C was met with the same quality of service and personal attention as when we signed the papers and handed over the cash!!! Keep up the amazing work! You're doing an AWESOME JOB, Subaru of Jax!!! We'll definitely be recommending you to everyone we know! Thank you for all your hard work!!! P.S. Though we only saw him at the door upon arrival, Josh Strickland made us feel as welcome as if he had been the one to sell us the GMC. Thanks Josh for the warm smile and good ole' Southern hospitality! More

Always a friendly staff! Service is quick and lets you know what is needed and why is fine. Will go back for next service and for next car! know what is needed and why is fine. Will go back for next service and for next car! More

Everyone is very friendly and efficient. Thank you.I Everyone is very friendly and efficient. Thank you. I appreciated the assistance into the restroom. I appreciated the young man putting my walker in Everyone is very friendly and efficient. Thank you. I appreciated the assistance into the restroom. I appreciated the young man putting my walker in the trunk. More

They take care of you. Had some things on my older Subaru that some dealers would not have covered. Well they covered it 100% when they did not have to. Impressed! Thank you that some dealers would not have covered. Well they covered it 100% when they did not have to. Impressed! Thank you More

I need to have my 2018 Outback serviced by SoJax on an irregular basis as I travel to and from Annapolis Maryland. I also take a 2010 Outback in regularly. The service has been efficient, on time and supe irregular basis as I travel to and from Annapolis Maryland. I also take a 2010 Outback in regularly. The service has been efficient, on time and super courteous. Left an article in a loaner and they tracked it down and notified me - keep up the great work guys & gals !! More

The express service lane is really true- no long wait time. Customer service is excellent and they know how to value people. Thank you so much. time. Customer service is excellent and they know how to value people. Thank you so much. More

Service personnel were outside , waiting as I pulled up. Check in was a breeze. The easiest that I have ever seen . Work was performed quickly and I was kept informed during the process. The valet check in Check in was a breeze. The easiest that I have ever seen . Work was performed quickly and I was kept informed during the process. The valet check in guys were friendly More