Suburban Ford of Waterford

Laurie Moses is great. Makes the whole car/truck purchasing process smoooooooth!! Looking forward to dealing with her again, in the future. Makes the whole car/truck purchasing process smoooooooth!! Looking forward to dealing with her again, in the future. More

We were interested in trading in a vehicle on a 3 row suv, I asked what they used to determin trade in value and was told NADA. We then are advised we cant test drive the vehicle off of their lot because suv, I asked what they used to determin trade in value and was told NADA. We then are advised we cant test drive the vehicle off of their lot because they havent actually looked it over yet. As the process goes on they then ask for the payoff of our trade in (this is before we've even got a trade in value or got close to striking a deal, something I found strange) Once they did this I looked at my wife and told her exactly what was about to happen! They then come back with our trade offer of 10K under what nada says it is, and xxxx near what the payoff amount was! If you want to get insulted, this is the place for you! More

Brien went the extra mile and helped me get a new tire, plus called when the tire came in. He provided the type of service that you just sadly don't encounter much any more. plus called when the tire came in. He provided the type of service that you just sadly don't encounter much any more. More

I have been working with Laurie for about 6 years and she is amazing.. I only had 3 days to get in a vehicle after an accident during the pandemic and she had me in a vehicle in half a day.. She is the best is amazing.. I only had 3 days to get in a vehicle after an accident during the pandemic and she had me in a vehicle in half a day.. She is the best around More

We bought a vehicle in March 2022 and it is now July 2022 and we have still not received our title and registration plates for vehicle. Multiple calls and messages left have not resolved this issue. Our temp and we have still not received our title and registration plates for vehicle. Multiple calls and messages left have not resolved this issue. Our temporary plates expired after 30 days so we have been making payments on a vehicle that we cannot legally drive and the dealership has told us that we need to purchase temporary plates ourselves because they will not issue another temporary plate. This is not good way to do business when this issue is entirely the dealerships fault, they dropped the ball, but we the consumers are paying price for trusting dealership with our business. We are paying for vehicle we cannot drive because of dealership errors and then on top of that dealership stating we have to also now pay extra for temporary plates to drive this vehicle because dealership hasn’t done their duty in transferring title and registration timely. Sadly at this point the only option this dealership is leaving is for us to pursue legal action. More

I have been working with Jeff for many years now. He is always available when I need help, listened to my concerns and followed thur with all his promises. I went to Jeff 3 years ago with a problem He is always available when I need help, listened to my concerns and followed thur with all his promises. I went to Jeff 3 years ago with a problem. I needed more room in my car to hold 4 car seats as I was transitioning from full time employee to full time care giver of my grandchildren. He found the vehicle I needed and had all the paperwork ready at the prices he quoted me. I’m still driving the vehicle today. I have referred many of my friends and family to him and I have followed him as he has changed locations. More

Jeff and I go back to when he was a salesman. He has always been honest and dependable. I have personally purchased 3 cars from Jeff and I have referred many friends and family. He has always been honest and dependable. I have personally purchased 3 cars from Jeff and I have referred many friends and family. More

It has been 3 years since I purchased my Ford Expedition. Anytime I need help with the warranty coverage Norm answers the phone and gets it all taken care of for me. Not only was the purchase of my Ford a Anytime I need help with the warranty coverage Norm answers the phone and gets it all taken care of for me. Not only was the purchase of my Ford an excellent process with Norm, He continues to be there for me years later. Thank you Norm Stern! More

Zach took good care of me! Incredibly easy to work with and very understanding. Wouldn't want anyone else working with me for such a big life purchase. Thanks Zach! Incredibly easy to work with and very understanding. Wouldn't want anyone else working with me for such a big life purchase. Thanks Zach! More

This is my second vehicle from Suburban Waterford and my entire experience from start to finish was a breeze. Kevin went above and beyond to accommodate my needs and ensure he was doing everything he could, entire experience from start to finish was a breeze. Kevin went above and beyond to accommodate my needs and ensure he was doing everything he could, including submitting the renewal for my tabs that I hadn't yet gotten around to... while it may be customary for the dealer, the extra question to ensure all my needs were met is much appreciated! If you need a new vehicle or just want to check out your options, I couldn't recommend Kevin more! More