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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,494 reviews

May 16, 2022

They took my car in right away and they were finished with my car faster than I expected. More

by tammybuh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
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May 16, 2022

Great, even replaced my expired plates for me the experience was completely a whizz. Thanks More

by terrencebradley21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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May 15, 2022

Had an alignment done. I was told that all front end parts were good. Now I get a clicking sound from my left front wheel. I travel to see my children and grandchildren. I More

by Harvey Yarbrough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
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May 15, 2022

Was thankful for the ride home since they no longer provide a loaner car, even though the warranty I bought there states one will be available. More

by Go4awalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2022 -

Sutton Ford responded

Once we verify the repair is covered under warranty then we can supply a loaner. We apologize for the inconvenience and hope this got taken care of. Feel free to call us if it was not 708-720-8160

May 18, 2022 -

Go4awalk responded

I was told directly that you stopped loaning out vehicles just before covid appeared. Also any vehicle that was a loaner was sold off as a pre-driven.

May 18, 2022 -

Sutton Ford responded

Per the warranty contract, if the vehicle is covered under warranty then we will provide a loaner / rental. Given the shortage of new vehicles we do not have any currently, thus a vehicle with miles on it or a vehicle from Hertz/Enterprise. Feel free to call

May 18, 2022 -

Go4awalk responded

Thank you for admitting that you did NOT have a vehicle, even though your first response contradicts this Regardless service was completed in a timely fashion and done well. But we will refer to another dealership for future service and purchases.

May 14, 2022

Great customer service and great conversation and explaining about service work being performed on my vehicle More

by Krish86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
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May 14, 2022

Great service they offered drop off and pickup while car was in service. Everyone in the office was very friendly and helpful More

by realstrez
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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May 14, 2022

They were very polite and helpful. I did not wait for my car past the time they said. Sales people are great. More

by lawlern12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sperando
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May 13, 2022

Very good Dealership to work with, the sales team and staff were super helpful and made the purchase of my new truck very easy to get in and it in a timely manner!!! Job well done!! More

by scrusie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Brittani Ashley Culpepper, Michael Miller, Anita Sutton, matt monix, chuck Yzaguirre, Eric Eric, Marcus Anthony
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May 13, 2022

I don't have 15 word to say all I can is a great job More

by ISSACJ593
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
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May 13, 2022

I have not been pleased with Sutton in the past but this time the process was more pleasant. I felt supported by my rep Anthony and didn’t feel pushed at all. I told him what I was looking for and he showed More

by bsivels1
Recommend Dealer
Yes
Employees Worked With
Anthony
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