Sutton Ford

EXCELLENT CUSTOMER SUPPORT AND ON TIME SERVICE! I WAS PLEASED TO KNOW THAT THE SERVICE DEPARTMENT INFORMED ME OF KEEPING MY VEHICLE OVERNIGHT FOR REPAIR AND SAFETY RECALL ON MY PASSENGER AIRBAG. TO I WAS PLEASED TO KNOW THAT THE SERVICE DEPARTMENT INFORMED ME OF KEEPING MY VEHICLE OVERNIGHT FOR REPAIR AND SAFETY RECALL ON MY PASSENGER AIRBAG. TO KEEP ME ROLLING, SUTTON FORD HAS AN AGREEMENT WITH ENTERPRISE RENTAL TO LOAN ME A VEHICLE WHILE MINE WAS BEING REPAIRED. THANK YOU FOR THE USE OF THE HE NEW TOYOTA RAV 4 SUV. THANK YOU SUTTON FORD FOR REPAIRING MY VEHICLE AND RETURNING IT TO ME IN A TIMELY MANNER!!!!! More

Great Experience Jaime and everyone at the service department were incredibly kind, extremely knowledgeable, and super reliable. I can always come to them with any que Jaime and everyone at the service department were incredibly kind, extremely knowledgeable, and super reliable. I can always come to them with any questions or concerns and always be met with kindness and transparency. I will always recommend this service center and continue to come back here for everything. More

Wonderful experience I really appreciate the service that I received, I’m especially thankful for Melissa LeBran, Cree Lyons, and Brain my service technician. They all pla I really appreciate the service that I received, I’m especially thankful for Melissa LeBran, Cree Lyons, and Brain my service technician. They all played a major part in getting my vehicle in tip top shape. I would recommend this dealership to anyone and everyone. More

Service Dept Excellent customer service experience, Erik was very professional and tentative. He took out the time to do a road test with me until my vehicle s Excellent customer service experience, Erik was very professional and tentative. He took out the time to do a road test with me until my vehicle showed the problem in which I had brought it in. More

Jillian provided excellent customer service I am a returning customer. Sutton Ford consistently provides excellent customer service. Employee retention is important because customers have good r I am a returning customer. Sutton Ford consistently provides excellent customer service. Employee retention is important because customers have good results from employees they see each visit. Sutton maintains a pleasant, clean, friendly environment. Cashiers could use more training. More

Anita was very good and helpful. Anita was very compassionate and not pushy. I have purchased vehicles in the past from other dealers and this was the first time that I actually felt Anita was very compassionate and not pushy. I have purchased vehicles in the past from other dealers and this was the first time that I actually felt like the salesperson really cared about making sure you got the best vehicle that suited you. More

VIP Treatment, they make you feel like a welcomed guest The customer Service @this dealership is unlike any other I ever dealt with, they make me feel welcomed to their establishment, and Always friendly The customer Service @this dealership is unlike any other I ever dealt with, they make me feel welcomed to their establishment, and Always friendly and eager to help, and explain Everything in details and with patience and Always with a smile . Unlike other dealerships, that make u feel like u r a burden and an unwanted guest , thanks to Everyone @Sutton Ford, you guys are THE BEST 🤗😊 More

Pleasant, informative and very helpful. I went in for an oil change and was given a very informative presentation as I learned a lot about tires. (Which I need much sooner than later) My veh I went in for an oil change and was given a very informative presentation as I learned a lot about tires. (Which I need much sooner than later) My vehicle was serviced for a recall and it was completed the same day. I didn't even have to inquire about it. (It was brought to my attention) The staff here is very helpful, friendly and make you feel welcome. Everyone was courteous and respectful. More

Process went smoothly Brought my vehicle in for a recall of airbag, ford paid for my rental, service representative kept me posted on progress. Pick up and return was quick Brought my vehicle in for a recall of airbag, ford paid for my rental, service representative kept me posted on progress. Pick up and return was quick and smooth, my car was very clean I think they washed it. 😀 More

Great Dealership!! We were looking at the SUV on line and decided to take it for a test drive. We live 34 miles away but really liked the car on line. We got to the de We were looking at the SUV on line and decided to take it for a test drive. We live 34 miles away but really liked the car on line. We got to the dealership around 7:00 p.m. They close at 9:00 p.m. Test drove it and loved it so we bought the 2018 Ford Escape, and were there till closing, actually it was after closing the the sales rep. took such good care of us. She explained all the details on the SUV before we left to come home, we took it with us that evening. More