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Sutton Ford - Service Center

Matteson, IL

4.4
3,256 Reviews

3,256 Reviews of Sutton Ford - Service Center

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November 13, 2023

Pleasant and courteous staff were helpful in explaining information necessary to for servicing and repair of vehicle. More

by granstoncharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Sutton Ford responded

Thank you so much for your excellent review, Charles! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sutton Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
November 10, 2023

The service team was great. My car was serviced and a timely matter. I will recommend you guys More

by agljt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2023 -

Sutton Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
November 10, 2023

Great and helpful team at Ford Sutton, always there to help me and assist me. Thank you. More

by floresplastering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 11, 2023 -

Sutton Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

Helpful
November 09, 2023

Always friendly and helpful. Good prices and I asked if any coupons were available and they gave me one. Easy to get to on the way home from work. More

by mech199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if the other two people at the quick lane desk
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Nov 09, 2023 -

Sutton Ford responded

Thank you! Jillian and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

Helpful
November 08, 2023

They are awesome and they do excellent work they where running a little behind but other then that they are great More

by cassandrarushing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine I forgot there names
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Nov 08, 2023 -

Sutton Ford responded

Cassandra, We are very happy to hear Jasmine provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
November 08, 2023

Very good fast service. Always had great service from Sutton Ford. Will continue to use Sutton ford in the future. More

by patbarnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Sutton Ford responded

Pat, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

Helpful
November 08, 2023

Amazing customer service. Quick and thorough. My car was even washed afterwards. Really appreciate the effort. More

by victoria86garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Garrett
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Nov 08, 2023 -

Sutton Ford responded

Victoria, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

Helpful
November 08, 2023

Very concerned service. I was happy to not have to sit in the dealership and wait. More

by quandag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember employees name
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Nov 08, 2023 -

Sutton Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

Helpful
November 06, 2023

Great Customer Service and quality Work. Communication was great also knowledgeable with services and maintenance recommendations. More

by Daddy-T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
November 06, 2023

Melissa & Jaimie LeBran are the most trustworthy, knowledgeable employees, and friendly people who work to keeping my 2 Lincolns in great shape. These 2 people make Sutton Ford a great dealership. More

by dr.lwojcik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaimie Lebran, master mechanic 5 stars
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Nov 06, 2023 -

Sutton Ford responded

Thanks for sharing your thoughts about your experience with Sutton Ford. Melissa and Jaimie appreciate your business and hope to see you again soon!

Helpful
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