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Sutton Ford - Service Center
Matteson, IL
3,255 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,255 Reviews of Sutton Ford - Service Center
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October 19, 2023
I was upset that I couldn’t get my tires rotated because they didn’t have a wrench to fit my lug nuts! They asked me about a key, but I don’t have locks on my tires. I bought this car from Sutton Ford, how they didn’t have a wrench to fit my lug nuts! They asked me about a key, but I don’t have locks on my tires. I bought this car from Sutton Ford, how could they NOT have the tires off. Now I have to go to Discount Tires to get my tires rotated because they DO have a wrench to remove the tires! More
by pianoplayer51
Verified CustomerEmployees Worked With
Helpful October 18, 2023
Your people and service are excellent. Keep up the good work! Add back the “Auto Butler” service to all new buyers - it was one of the features that convinced me to buy the 2017 MKZ from y Keep up the good work! Add back the “Auto Butler” service to all new buyers - it was one of the features that convinced me to buy the 2017 MKZ from your Anita Sutton. More
by pustaver2002
October 18, 2023
Brian was courteous and prepared. He was very informative. I would definitely recommend this service He was very informative. I would definitely recommend this service More
by fayday21
Employees Worked With
October 18, 2023
I have been in the ford family for about 25 yr. And it has always been worth the Sutton Ford. I really like their professionalism and courtesy!!👍 And it has always been worth the Sutton Ford. I really like their professionalism and courtesy!!👍 More
by wendyloisnelson
October 17, 2023
Always friendly and helpful, Have been using Sutton Service since the 1990's when they were on Western Ave in Olympia Fields IL. and will continue to use them as long as i own a ford. Service since the 1990's when they were on Western Ave in Olympia Fields IL. and will continue to use them as long as i own a ford. More
by vicsweetwood
Employees Worked With
October 16, 2023
Jillian is the best. She made sure everything thing I needed to know was communicated to me. She made sure everything thing I needed to know was communicated to me. More
by karaknazze
Employees Worked With
Other Employees :
Randy Mohrbach
October 16, 2023
Very friendly. Made me feel like I was part of the family. I will definitely recommend. Them Made me feel like I was part of the family. I will definitely recommend. Them More
by BUSTER3916
Employees Worked With
October 13, 2023
Not satisfied at all. The issues I’m having with my vehicle were unfounded and weren’t fixed. I shouldn’t be having these problem with my car since I have on about 9,500 The issues I’m having with my vehicle were unfounded and weren’t fixed. I shouldn’t be having these problem with my car since I have on about 9,500 mile on it. Regarding the brakes, I was told that the brake residue on the wheel was Normal (it is not) and I’m sure I will continue hearing the grunting while pressing/ releasing the brake as well as the vibration. I will take my car elsewhere for a second opinion. More
by dcadena0
Employees Worked With
Not sure
