Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The BMW Store
Cincinnati, OH
1,657 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,657 reviews
March 03, 2026
Our buying experience at The Bmw Store was great. Paul, Jemar, Susan and Ric were all very nice and helpful. Paul, Jemar, Susan and Ric were all very nice and helpful. More
by Meekerac
March 01, 2026
Every interaction with this dealer was professional and friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was re friendly. Everyone was very knowledgeable about the vehicles and did not attempt to hard sell it. The product speaks for itself but everyone was ready to answer my many questions. Amy Ludlam was the best sales person I have dealt with while buying a car. She was very friendly and did everything she could to answer my questions in all the available options. This is my first experience with the BMW store and I would highly recommend it! I have dealt with many different dealers in the past (Lincoln, Porsche, Mercedes Benz) and nothing compares with The BMW store and Amy. When looking at options for my BMW X7, I started at BMW North in Cincinnati but they didn’t have the colors I wanted. Sales there was more typical to what was used to. I would say a 7 out of 10 rating. They even tried to force the dealer paint and interior protection on me by saying they do this in all vehicles regardless if I order a car or buy one from their lot. This was very odd putting to me so I tried my luck at The BMW Store. I am glad I did because the sales experience here was a 10 out of 10! They offered the dealer protection but did not push it or say it was mandatory. When I go back to buy my nest BMW I will seek out Amy and her team! More
by Jcrich6084
February 28, 2026
Paul was extremely easy to work with, he had the car I was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on was interested in out and ready to test drive as soon as we got there. He also called a few days later to check on the car and give me an update on a second key that we are waiting for. It's rare to have such a seamless experience at a car dealership. More
by pchrist
February 27, 2026
I’ve been working with the Cinci BMW store for years, many of them with Paul. He always provides excellent service, is honest, fair , and friendly! many of them with Paul. He always provides excellent service, is honest, fair , and friendly! More
by katrohr99
February 13, 2026
Great experience of buying process. Lovely people who make you feel welcome and try to make it easy. This is my 5th BMW purchase across countries and this was by far the best experience Lovely people who make you feel welcome and try to make it easy. This is my 5th BMW purchase across countries and this was by far the best experience More
by Kausar Niyazee
February 01, 2026
Great service by the sales person Paul Kolleck! Good communication by Paul as our vehicle was being delivered. Good communication by Paul as our vehicle was being delivered. More
by Billmetz61
January 29, 2026
BMW is the best! My first one I bought 20 years ago and then bought another car for 13 years. Just recently bought two more BMWs. I love them and will never drive any My first one I bought 20 years ago and then bought another car for 13 years. Just recently bought two more BMWs. I love them and will never drive anything else. More
by debratess
January 22, 2026
Paul Kolleck acted on finding an X3 to lease very quickly in addition to processing my trade-in at a fair price. Susan Ward gave a patient, thorough explanation of the complicated BMW controls at vehicle pic in addition to processing my trade-in at a fair price. Susan Ward gave a patient, thorough explanation of the complicated BMW controls at vehicle pick-up. More
by Randy.g.nunn
January 21, 2026
I recently purchased my third BMW from the BMW store and it was a very satisfying experience (again). The sales team is outstanding, in this case Dean and Ric took excellent care of me. I was extremely plea it was a very satisfying experience (again). The sales team is outstanding, in this case Dean and Ric took excellent care of me. I was extremely pleased with my trade-in experience & amount, “breezed through the documentation and delivery process, and left once again, a happy customer! I already know that I can expect excellent service and continued personal attention, when needed. Thanks to everyone involved - it was obviously a team effort. More
by Rick D’A
January 16, 2026
Paul Kolleck, Sales Person was outstanding throughout this purchase process. After deciding on vehicle, he kept us updated as to status as vehicle was in manufacturing and being delivered to dealership. this purchase process. After deciding on vehicle, he kept us updated as to status as vehicle was in manufacturing and being delivered to dealership. Once it arrived Paul notified us and Jemar, Finance, emailed all paperwork, to streamline the delivery process. When we arrived at the dealership to take delivery, Paul had Susan Ward, BMW Wizard on standby ready to walk through the features of the vehicle. Susan did an excellent job and offered if we have any questions to reach out to her for help! What a truly and amazing experience with dealership. This vehicle is truly The Ultimate Driving Machine as advertised. Respectfully, Jon and Brenda Schmiedebusch More
by SteelCat79
