Tom Gill Chevrolet - Service Center

No service! We have owned our Equinox for over 3 years now and the service is never up to par. They charged us $150 diagnostic fee for a bad battery last year. To We have owned our Equinox for over 3 years now and the service is never up to par. They charged us $150 diagnostic fee for a bad battery last year. Today, I went in for an oil change and I told them the window has not been closing properly and they wouldn't even look at it without charging us $112! That's not service! More

Poor customer service! Mark responded but Tony's service was still poor thank you for the response and attentivness I will be calling in to speak with him. Mark responded but Tony's service was still poor thank you for the response and attentivness I will be calling in to speak with him. More

I am always greeted and taken care of with respect and corto Marlion is a absolute delight to work with he is very caring respectful and very helpful in many wsys.i even just stop by on occasion just to say hell Marlion is a absolute delight to work with he is very caring respectful and very helpful in many wsys.i even just stop by on occasion just to say hello.he is a gem as far as I'm concerned and deserves a raise or a promotion. More

Great Customer Experience Jimmy was a pleasure to work with and Tom Gill has followed through with their service levels after the purchase of the Malibu. Overall, it has been a Jimmy was a pleasure to work with and Tom Gill has followed through with their service levels after the purchase of the Malibu. Overall, it has been a great customer experience! More

Very untrustworthy company When we bought the previously owned vehicle from this dealership in Feb, they treated us poorly, ignored me, choosing to speak only to my husband, and When we bought the previously owned vehicle from this dealership in Feb, they treated us poorly, ignored me, choosing to speak only to my husband, and made us wait 3 hours after we said we would be willing to purchase the vehicle. After purchase, which we made without taking their loan, they left me sitting for hours and claimed they were cleaning the vehicle out. They returned the car to me with the gas light on, and having not cleaned or vacuumed anything out of the car. It was almost like they brought us a different car than they showed us, since there was more cigarette ash all over the floor and mud on the floor boards than there was when we test drove the car. The car was given to us after sunset, again, we were there since noon testing the car and discussing options, but they held us up for hours... from four in the afternoon until seven PM. We weren't completing the purchase, we weren't meeting for financing. There was nothing happening for those hours. They just left us alone to sit. And honestly, we should have just left then. But we needed a car. Even with us paying out of pocket for the xxx, they still checked our credit! I brought the vehicle back the next day because in the daylight, I could see the mess that the car was and all the crap left in it after they "cleaned it". The service manager was observed checking the car after it was in the garage for a moment, and then returning it to the garage and pointing out where the employees CLEARLY DID NOT VACUUM A SECOND TIME. It was ridiculous. Then she had me come out, and I pointed out the other spots, which I showed her originally , that still remained unclean. There was one spot which was obviously some sticky substance on the seat...she took windex to it saying "windex cleans everything." Spoiler alert, it does not. and it did not. Then she sent me out saying, "This is what you should expect when you buy used." No. This is not what I should get when I wait 3 hours for you to clean the car twice in two days when you OFFER to clean the car. The dealership refused to put anything in my name...including the registration. They HAD to put it all in my husband's name, despite the many times we both told them the car was to be mine and in my name. They also refused to take my contact information, and despite the MANY times I have supplied them with it and told them to stop calling my husband for it, even now, today, 8 months later, they are STILL CALLING MY HUSBAND for updates about the service on the car. In all, the performance of this dealership has be significantly SUBPAR, and I find it very difficult to remotely trust them to do anything properly, not destroy parts of the vehicle they sold me when I drop it off for oil changes, or to REMOTELY BE INTELLIGENT ENOUGH TO CALL THE RIGHT NUMBER TO NOTIFY THE PROPER OWNER THAT THE CAR IS READY FOR PICK UP. They have not won my trust and they continue to perform in such a way that I continue to lose more and more trust for them. I will never purchase from this dealership again and I highly recommend that no other person in their right mind fall for the insincere xx of this place. Everyone should always take their business elsewhere at all costs. More

Poor Customer Service Due to Recall Notice Received a notice in the mail for a recall on my vehicle. I called to schedule an appointment to have it taken care of and they informed me it would Received a notice in the mail for a recall on my vehicle. I called to schedule an appointment to have it taken care of and they informed me it would take a couple hours. I had asked for a loaner vehicle due to my work schedule and they said it was a minor repair so they wouldn't provide a loaner. What's the difference in a minor repair or a major repair, regardless if it will take a couple hours? I would have to purchase a rental car out of my own pocket to meet work expectations during this time. This was disturbing as a customer because it's out of my control what recalls are required on the vehicle. Makes me not want to do ANY service or even purchase a vehicle from this location. I've since called other locations and will try to work with them to resolve this issue. In the meantime I will continue to contact Chevrolet manufactures and see if anyone else can be of assistance. More

Top notch As always the service was good. The people are always friendly and willing to help. Spent a little over a hour with Hannah Robb looking at a new truck As always the service was good. The people are always friendly and willing to help. Spent a little over a hour with Hannah Robb looking at a new truck and going over numbers. She was great to work with and look forward to working with her again ona new purchase either a new truck or suv. More

Excellent customer service Very accommodating and worked very hard to make this customer happy and satisfied. Went above and beyond to ensure my vehicle was serviced correctly Very accommodating and worked very hard to make this customer happy and satisfied. Went above and beyond to ensure my vehicle was serviced correctly and that I will be back and recommending them to others. Great job! More

Amazing sales experience My wife and I bought our car from Daniel a while ago, but unlike every sales experience I've ever had, Daniel has checked with me every couple months My wife and I bought our car from Daniel a while ago, but unlike every sales experience I've ever had, Daniel has checked with me every couple months and is always available for me and my wife for whatever we need.... even scheduling our free oil changes! I strongly recommend Daniel and the TEAM at Tom Gill Chevrolet More

Five years of run around 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, 12/31/17 To Whom this may concern, We bought our first brand new car a Chevy Malibu from Tom Gill in October of 2012. When we purchased the car, it came with a lifetime power train, a couple oil changes, free carwashes, and two sets of tires; sounds great……. Nope! Not really. We were originally bullied into the car we purchased they pretty much showed us the car and wasn’t interested in showing us anything else. Admittedly we thought that was our only choice because it was our first brand new car and we were in a tight spot, so we believed. Don’t get me wrong I love my car. But against better judgement we took our daughter-n-law there in 2014 to buy a car because we honestly believed our car buying experience was based on our situation at the time but nope it was the same run around we received. They wanted to show her pretty much one car that they wanted her to buy and didn’t want to help make anything else that she was interested in work. At the time she had a good work history, a trade-in, and a credit score of 740, yet they wanted to set her up with a high interest rate and a co-signer. So, we left and went to Toyota and purchased a 2014.5 with no hassle and no co-signer. It was at that point we new we would never buy another car or encourage anyone else to do so either from Tom Gill. Since then we have bought 2 2016 1500 four wheeled drive crew cabs, a 2017 Honda Civic Touring, a 2012 Kia Forte, and a 2017 Chevy Malibu. (Not from Tom Gill) But unfortunately, we still had to deal with them to keep my warranty valid. Every time we have taken it to be serviced we have been treated as though we are dumb. They always try to throw in little extra charges or tell us that we have always been charged for certain things when I have receipt to prove otherwise. When they do my oil changes and tire rotations, they never reset my tire readings and always have the wrong amount of air in my tires, which I didn’t realize they were putting the wrong amount of air until I got a flat one day, and it was pointed out to me that the lowest amount in my tires were 37 and that they should have had no more than 32 and that they were dry rotted and that was probably do to over inflation for 2.5 years. When my tire went flat was around the time I was do for my oil change, I wasn’t sure why it was losing air, so I filled it up took it to the service department and told them what was going on and that I just wanted to go ahead and get one of my free sets of tires because of the dry rot. They called me to let me know that my car was ready they changed my oil, rotated and filled my tires, and that they could not replace them yet because there was to much tread on them still; even though they were dry rotted. So, I went up there and paid for the work but left the car in the lot to pick up the next day. When I went to pick the car up my tire that they supposedly rotated was completely flat, couldn’t do anything about it because it was Sunday. Monday, we went up there angry and wanted my new set of tires because we were done with this situation all together. Once the tire had been turned you could obviously see that there was a pretty large screw in my tire, that they did not see when they supposedly rotated my tires even though it was the same tire that had gone flat on me in the first place. They were still however very adamant that they could not yet replace the tires due to the depth of the tread even though they were DRY ROTTED! Luckily that day there was some men walking around in nice suites that wanted to know why we were upset. When we explained the problems, we were having, and they looked at the tires they themselves were upset and instructed them to make it right. So now we had our new tires but for some reason it seemed like I was putting air in them frequently. I reached out to Tony in the service department and told him what was going on and at first, he told me that the air would fluctuate with the weather, so I excepted that even though it didn’t sound correct because I have owned many cars and had never had to air my tires up so much. I ended up speaking to him a few other times and they looked at it when I took it in for service and said everything was good. At this point I had no trust in the service department and every time I dropped it off I would write on the envelope how much air needed to be in my tires and then when I would pick it up on Sunday I would immediately check the pressure in them and then take it to Tire Discounters to inflate them to the correct amount of pressure and reset the computer readings. Now two years after the fact of having to put air in my tires every month to every couple of days I had a man that works at Quick Stop tell me that there was probably is corrosion on my chrome when my tires were installed that was cleaned beforehand. And low in behold when I took my car to be serviced on 12/30/2017 we left a note on the envelope explaining that I was still having the same issues, but it seemed to be getting worse. The next morning, they called to inform us that they needed to be resealed because of corrosion on the chrome and want $398.00 to fix it, which we declined and then they called back later and offered to fix it for $200.00, which we also declined. Oh, and that my oil pan was leaking that they had fixed the year before. When my husband remined them that they had fixed it the year before under the lifetime power train warranty they proceeded to ask us if we bought it used and when we indicated that we had bought it brand new from there, they informed us that it was fixed under a 100,000-mile warranty and that there was no such warranty that we claimed to have! Then they called us later to tell us it was not the oil pan that it was crank case gasket. And when my husband told them once again that was covered under our warranty they once again told him that the warranty did not exist. So, when we went up to pay our bill we showed them the paperwork on our warranty and they said they would het back to us. And now we wait. The sad part is that this isn’t even all the issues we’ve had the list goes on. We have been dealing with things like this since we bought the car. My car is now paid off but to keep my warranty I must continue to go there. Thank you for the time of reading this, Tomeca Admason Tomigirl777@gmail.com More