Tom Pappas Toyota - Service Center

Went in the other day to ask about transferring the extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and extended warranty I had on my RAV4 to the person I was selling it too. A sales associate pushed himself on us stating that he would help us. He and another sales associate then proceeded to insult my friend who needed to use the restroom. He then proceeded to address our questions and “help us” in a demeaning and condescending tone. He “knew” what was and wasn’t the extended warranty covered and because the car in question was 7 years old and had low mileage that the warranty was no longer valid. He squawked on about how unless I had the platinum or extended coverage that the warranty was no good and that the person who I was selling the car too should be grateful that she was getting such a good deal. I looked at extended service contract when I got back home and found out that I had bought the extended service with the platinum which has a 10 year Certified Limited Warranty. I don’t know if it was because we were women or that my two friends, who I consider my family, we’re African-American women, is why we were treated so poorly. It really upsets me that I have bought 5 cars from Pappas, all new, then to be treated this bad. I strongly recommend if you are a women, a woman of color or an older person to visit another dealer. I strongly recommend to think twice about buying the extended service contracts on the Toyotas from this dealer, as it seems that they don’t want to honor the transfer of the extended warranty contracts even though it is used as a selling point to purchase these contracts. I am so disappointed in this dealership I will never purchase another car from them again or have my cars serviced by them. More

Very thorough in finding a difficult problem. Also took care of some other issues while car was there Also took care of some other issues while car was there More

My required service was handled quickly and expertly. The service adviser was very helpful and easy to work with. The service adviser was very helpful and easy to work with. More

Great service every time- makes everything g run so smooth and easy to do with no hassles smooth and easy to do with no hassles More

Great service experience. I left the car at 9:00 and planned to pick it up mid afternoon. They called before 11:00 and said it was ready and everything was in great shape. I left the car at 9:00 and planned to pick it up mid afternoon. They called before 11:00 and said it was ready and everything was in great shape. More

Parts ordered arrived quickly. Got my truck in on time, and they finished earlier than I was quoted. Waiting area was nice enough for me to work remotely. An altogether painless Got my truck in on time, and they finished earlier than I was quoted. Waiting area was nice enough for me to work remotely. An altogether painless and pleasant experience. More

Pappas Toyota has always treated me and my vehicles with the utmost care. I've purchased 3 vehicles through them. The staff is friendly and very honest about work needed on my car. I don’t hesitate to mak the utmost care. I've purchased 3 vehicles through them. The staff is friendly and very honest about work needed on my car. I don’t hesitate to make my regular appointments with the dealer because they competent mechanics and reasonable prices. When I take my cares in for servicing know I am getting Toyota expertise! More

Service advisor Pat Ragan is always great to work with. I trust him to only recommend service that is needed for my vehicles. I trust him to only recommend service that is needed for my vehicles. More