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Toyota Direct
Columbus, OH
2,214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,214 reviews
February 17, 2026
Service for the oil change was great, Cliff was very understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the 2nd row seats for multiple months, causing me to climb in and out of my van to safely secure my small children in the back seat. Toyota Direct will not return phone calls or assist with a reasonable resolution to this issue and Toyota did not have a fix for the recall at this time. It is extremely frustrating to have a brand new vehicle that is 1/3 useless and extremely inconvenient for small children- which is the sole reason for purchasing the vehicle in the first place. More
by aleshia.mcnutt
Verified Customer
February 17, 2026
Chris and everyone there is so nice and friendlly. They are all always ready to help. They are all always ready to help. More
by rwils
Employees Worked With
February 16, 2026
Ok, needs more work space for professionals. Don’t fix my issue, noise still there Don’t fix my issue, noise still there More
by Jpmccabe70
Employees Worked With
February 16, 2026
Very friendly and efficient, the car was checked out and the recall done and we weren’t waiting too long. the recall done and we weren’t waiting too long. More
by jill.zimmerman
Employees Worked With
February 16, 2026
Service was great. Nice facility and they were prompt. Justin took care of my truck for me and I was happy. Nice facility and they were prompt. Justin took care of my truck for me and I was happy. More
by curt.perry7
Employees Worked With
February 16, 2026
Awesome experience! Service technician was excellent and very helpful! Very pleased with overall service experience! Service technician was excellent and very helpful! Very pleased with overall service experience! More
by jjacobs6526
Employees Worked With
February 16, 2026
Been working with this dealership since 1988. With more convenient options in the area, I think this says it all. With more convenient options in the area, I think this says it all. More
by heilman2227
Employees Worked With
February 16, 2026
Nice nit pushy but explained everything that I needed to do. Would go back to him do. Would go back to him More
by susanhigby
Employees Worked With
February 16, 2026
We had an appointment at 1145 am. No one called or text to say the car was finished. We drove to the dealer at 5:30pm as the service dept. Closed at 6pm. The multi point inspection wa No one called or text to say the car was finished. We drove to the dealer at 5:30pm as the service dept. Closed at 6pm. The multi point inspection was not completed, and the whole process felt unorganized. More
by aababi1111
Employees Worked With
I don't remember
February 12, 2026
Maggie Arnold is the only service advisor that I deal with She knowledgeable and pleasant to deal with with She knowledgeable and pleasant to deal with More
by Jackson
Employees Worked With
