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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,601 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,601 reviews

October 15, 2026

They are great I've been dealing with them in for at least 20 years More

by jbrendle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2026 -

Toyota Direct responded

Thank you for choosing Toyota Direct, we appreciate your positive feedback!

October 15, 2026

Service was performed on-time. Friendly service writer. Comfortable customer lounge with multiple tv sitting areas. More

by benshq180ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aida
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Oct 15, 2026 -

Toyota Direct responded

Thank you for sharing your positive experience, from our team’s efficiency to our comfortable lounge. We appreciate your business and five-star review! - Toyota Direct Service Center

October 15, 2026

Great reception and good communication and service Had direct me what exactly I need appreciate her a lot More

by oumy2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2026 -

Toyota Direct responded

Thank you for the five-star review! We appreciate your support and hope to serve you again at Toyota Direct. Safe travels!

October 15, 2026

Long service time considering I had an appointment- 4 hours - oil change and set of tires installed- I know it takes time for new tires, balance, mounting and alignment- 4 hours seems extensive time when More

by dkrebs0630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan tire guy
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Oct 15, 2026 -

Toyota Direct responded

Thank you for sharing your feedback. We appreciate your patience and apologize for the long wait. We will review this with our team so we can work on improving our efficiency. If you have any questions, please don't hesitate to contact us. Thank you, The Toyota Direct Service Team

October 15, 2026

Mindy was so nice and took great care of my car! Plus the pastries in the loumge were a nice touch. More

by lainaj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2026 -

Toyota Direct responded

We are so grateful for your business at Toyota Direct, thank you very much!

October 14, 2026

High volume dealer with great low prices. Low pressure staff and overall great culture. My guy was Quentin Stewart, he is trustworthy and a person of his word. He is honest and works hard More

by duanecrowe4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quentin Stewart - sales. 5 stars
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Oct 14, 2026 -

Toyota Direct responded

Thank you for sharing your experience with Quentin and the team! Enjoy your new vehicle, and thank you for choosing Toyota Direct!

October 14, 2026

Last couple of months I serviced something and they said u will this service next 60000 miles but when I visit this month again they ask me and they did service again. that is so ridiculous 🙄 More

by ashokthapa557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2026 -

Toyota Direct responded

Ashok, I'm sorry for any confusion regarding the service intervals. It's never our intention to mislead or inconvenience our customers. Let's connect directly so we can better understand what happened and ensure your needs are properly addressed. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 14, 2026

My service advisor, Parris, was extremely polite and helpful. Everything was done well and communicated to me. More

by janiceadams64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris
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Oct 14, 2026 -

Toyota Direct responded

We’re so glad Parris could assist you with clear and helpful service! Thank you for choosing Toyota Direct, Janice!

October 13, 2026

Collin S was extremely helpful. Very good communicator of information and great to work with. More

by kellymeinzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin S
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Oct 13, 2026 -

Toyota Direct responded

This is a fantastic review! Thanks from the entire team at Toyota Direct.

October 13, 2026

Nice service experience. Isatou clearly explained the required services and procedures. I also appreciate the diagnosis that the airbag indicator issue was merely a minor gli More

by nnaik
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 13, 2026 -

Toyota Direct responded

We appreciate your feedback! It's great to know Isatou provided clarity and support. Thank you for choosing Toyota Direct! Safe travels!

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