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Toyota Direct - Service Center

Columbus, OH

4.1
953 Reviews

953 Reviews of Toyota Direct - Service Center

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July 11, 2025

Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas. More

by george.tornick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns. More

by TIM1728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice n More

by autumn_hamrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Islam Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful. More

by sophie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy More

by ashley.m.legin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clifford Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Would love to see reps check drop box on a daily basis to service appointments More

by ezwhitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Always give the best service! The team has patience and they are nice people. Will be back next time! More

by halegchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

Always a pleasant experience at Toyota Direct. Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and More

by dhammakamala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

Dauby is Awesome! !!! The service writer did a good job too. Putting a word limit on is xx. More

by JBECK50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

Although Toyota West was certain that my Toyota warranty would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to More

by Jeremiah_meeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
3.0
This rating includes all reviews, with more weight given to recent reviews.