Toyota Direct - Service Center

Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas. about the proper maintenance and all three of my Toyotas. More

Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns. technician, so the technician's work did not accurately address my concerns. More

The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice n years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice now at the service department. More

Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful. about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful. More

Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy I got it back. Need to get my car back in to service. Not happy More

Would love to see reps check drop box on a daily basis to service appointments service appointments More

Always give the best service! The team has patience and they are nice people. Will be back next time! The team has patience and they are nice people. Will be back next time! More

Always a pleasant experience at Toyota Direct. Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and I was on my way. I always feel confident that they do good quality work. More

Dauby is Awesome! !!! The service writer did a good job too. Putting a word limit on is xx. !!! The service writer did a good job too. Putting a word limit on is xx. More

Although Toyota West was certain that my Toyota warranty would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to would cover the repair. I took my car to Toyota Direct for my convenience. Toyota Direct was not certain that my repair would be covered so I had to have my spouse pick me up after several hours. After receiving notice that my warranty was valid, I returned to pick up my personal belongings and a rental car from Hertz. Hertz did not have my RO number which delayed my rental. Although the repair was delayed by a day, it was completed right before my five day rental was due. I plan to contact Toyota Direct services because my rear window still will not open and possibly need a warranty repair. I’m not sure why the rear window was not checked since the hatch door and rear window cause a double sound alert. More