Toyota Direct - Service Center

Excellent service this time. However the wait time of over two hours seems to be the norm for a “quick” oil change. I wish the technicians would also stop adjusting my seat in e However the wait time of over two hours seems to be the norm for a “quick” oil change. I wish the technicians would also stop adjusting my seat in every direction and all my mirrors. I do find that frustrating. More

Mindy helped me and told me what was wrong and what was recommended. She was nice about it. She was capable to inform me with the information that she got from the crew who was going to work on the care recommended. She was nice about it. She was capable to inform me with the information that she got from the crew who was going to work on the care. The first thing she did was to read what Jim had put in my record the last time I saw him and he was on target. She did listen to me and made me feel like she was interested in my problems. I do miss Jim. I would like to send him a gift if I had his address because he was nice and attentive to this old lady. Could you give me his address or if I brought a gift card for him, would he get. I like that Toyota is not far from where I live I would have made it if it was further away. More

We went thinking the worst case for our rav4. We had the best customer and our worry was addressed well. We were not pushed to make decisions and our cost was very fair. We had the best customer and our worry was addressed well. We were not pushed to make decisions and our cost was very fair. More

Been buying Toyota cars since 1991 and having them serviced at Toyota dealership. Staff courteous and knowledgeable. serviced at Toyota dealership. Staff courteous and knowledgeable. More

Sales is Great ! Service Dept. Not so Great! Very Poor communication With Myself and others in Service Dept. Service Dept. Not so Great! Very Poor communication With Myself and others in Service Dept. More

Very easy to work with. Work was done in a timely matter. Picking up the vehicle was easy. Work was done in a timely matter. Picking up the vehicle was easy. More

Quiet place to wait. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. Friendly service rep. Only bad point is I don't think they checked the tire pressure because it was nearly flat just half hour later. More

The service technician did not tighten the oil drain plug and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several hours of work dealing with this vital and inexcusable mistake. We are extremely concerned with having been driving our vehicle with it leaking oil. We had the problem resolved at the Valvoline Oil service at Polaris. Then I went back to Toyota Direct dealership on Wednesday, November 20th, to report this potentially catastrophic error and their service manager, (Justin or Jeremy or the likes because he didn't introduce himself), only to receive excuses and an impatient and frustrated attitude towards me and my concerns. His behavior was inappropriate, unappreciated, and solved nothing. We are angry about how I was treated and also concerned for what else the tech may have possibly missed during the service visit or the damage the leaking oil may have caused. They would NEVER make these errors on their personal vehicles and wouldn't put up with being treated like I was during my reporting visit. Never again. F David Tyler. More

I com to Toyota for every think in my car because of poul soyer his the manger in your dealer, the second best is gerome...? soyer his the manger in your dealer, the second best is gerome...? More

Chuck was awesome. He was sure to communicate and update me on all my vehicle’s diagnostic and repairs. He was very responsive. The service mechanic repaired my vehic He was sure to communicate and update me on all my vehicle’s diagnostic and repairs. He was very responsive. The service mechanic repaired my vehicle perfectly. Drives like new. It’s great to know you can trust your service team. Puts your mind at ease that things were done correctly and that you’re safe. More