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Toyota Direct - Service Center

Columbus, OH

4.1
946 Reviews

946 Reviews of Toyota Direct - Service Center

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January 27, 2025

Great job very nice staff love the new waiting room gave good feedback on our vehicle More

by evangelistpbyrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

Very personable and great at his job. Still wish you all details cars at good rates More

by jessicaburns338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

For a normally scheduled service and a check engine light, they kept my car for four days. The delay was caused due to the computer not being able to connect with the car, thus not diagnosing the probl More

by smhikida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

Poor customer service received, I had a very bad experience for purchasing a vehicle and also taking my vehicle to their service department. More

by nanaarhin55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
January 23, 2025

Chris Grossman makes sure the service is thorough, reasonable and as fast as possible. He keeps me coming back. More

by lmorgan1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

He was concerned about what the car needs and the use of my coupon.also the needs for the car in the future. More

by fthompson1254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

Great service staff and technicians. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. More

by mrenda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

I have been coming to Toyota Direct for around 14 years for service on my cars and I highly recommend Toyota Direct for any automotive needs! They are excellent, trustworthy, efficient, and reasonable in p More

by JackMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mindy
January 22, 2025

Dealership was unable to fix the problem with my Toyota RAV 4. Hatch will not open, blamed on extremely cold weather. Greatly disappointed that I am expected to put up with this situation until the weather More

by june ennis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clifford Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Excellent service, fast service. Very pleasant waiting time, recommended. Very friendly staff, always willing to listen to you and clarify your doubts. More

by nenena13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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