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Toyota Direct - Service Center

Columbus, OH

4.1
835 Reviews

835 Reviews of Toyota Direct - Service Center

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May 10, 2025

The Toyota representative, Jacob, that serviced my car was friendly, helpful, and informative. He also shared that I could ask for him the next time I came in or if I needed additional assistance. This More

by izzyplair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 08, 2025

I appreciated that TD took care of what I came in for (a recall repair) and didn't try to sell me other unnecessary services. Thanks! More

by mikesz53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Simple online scheduling, timely reminders, regular maintenance and and problems that were found fixed while I was there. No complaints from me. More

by kevinhollis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

Prices for basic maintenance are high. Communication was lacking, hadn’t heard about my truck for over 24 hours so I finally had to call in to see if my Tacoma was done yet. Sensor for B More

by MELINKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall the names of the people.
May 05, 2025

Every thing about the servicing of my RAV4 was first rate. However, an express service for oil change and tire rotation would be welcomed. The express service at my Subaru dealer does not require an More

by PEDERSRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

We had a first amazing experience there from the snacks the service and the quickness very satisfied and so glad we bought our car from you guys More

by buttercup20001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Toth
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

The unethical staff lies to get you to take services that your car doesn't need. More

by gaveflores1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Toth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kayna Wooten
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

Josh was friendly and helpful. I think they do a nice job, but you are paying more in comparison. More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
May 03, 2025

Thank you for your service. I am very grateful for the service Toyota did. Thank you again Isatou . More

by samiashash1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

It was as easy as possible, from setup to talking with Justin to picking the car up. More

by jeffmiller300
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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