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Toyota Direct - Service Center

Columbus, OH

4.1
947 Reviews

947 Reviews of Toyota Direct - Service Center

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October 21, 2024

Chris Grossman along with all the service people could not be better. I always leave with a smile. More

by 1buckeyetom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Never disappoints to provide top notch service to keep vehicles running at their best and corrects only what needs done More

by 84vf700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

They did a great job repairing my car and clearly communicated all the necessary repairs with status updates. More

by shellyg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2024

They check you in and never call you back, I never heard from my service advisor, and when I called back to see if my vehicle was done, he had "left early for the day" Also the female who took my call, spok More

by rkhouri1201
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Deppen
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

It was good, very quick repair. It was a little pricey but that’s the price you pay for quick and effective labor. My tire pressure light did come on after it was fixed. More

by kira sharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Convenient location, Karly was very helpful and kindly found answers to all of my questions More

by susienl
Recommend Dealer
Yes
Employees Worked With
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Quick and easy service. Great customer service. Always a great experience coming to Toyota Direct! More

by nickpanzeca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Quick easy and professional. No gimmicks as well as polite and Courteous as possible. I will be back. More

by cordleadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Kotich
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Took my 2024 TRD PRO for regular 10,000 mile maintenance pointed out to service advisor that the tire pressure needs attention and needed to top off the pressures. It never was done and had to fix it. The More

by eufemiomario
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karly Bowers
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

The service was very good. The car looked brand new after it was fixed. Also the people there were very nice More

by Maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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