Toyota Direct - Service Center

My wait time was the best I have ever had at any Toyota dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add some round tables to the area I was wanting to do some work while waiting but I needed more space than a chair with a tray Thank you More

As you drive into the service garage, a camera analyzes your car's wheel alignment to determine if everything is in good order. Why do the service rep recommend annual wheel alignment service and if it is your car's wheel alignment to determine if everything is in good order. Why do the service rep recommend annual wheel alignment service and if it is not required. I now look at the car manual to see what services are required and which are just an upsell by the service rep. By the way, this never happened at Roush Honda but seems to be common practice at Toyota Direct and Buckeye Nissan. More

It's a professional dealer and I work with it's a speed quick and the qualified I recommend it for everyone. quick and the qualified I recommend it for everyone. More

Professional and accommodating they, took me in and started work even though i arrived early. started work even though i arrived early. More

I like their level of skills and they open on Saturdays, very convenient. But they attempted to replace two parts when only tightening a nut was required to solve the problem. If I don't discuss and push b very convenient. But they attempted to replace two parts when only tightening a nut was required to solve the problem. If I don't discuss and push back I'd had to pay 500 dollars unnecessary. More

I have been going to Toyota Direct for my service needs for 13 years. It was not until my interaction with Karly Bowers that I was treated rudely. She is not a good service representative of Toyota Direct. for 13 years. It was not until my interaction with Karly Bowers that I was treated rudely. She is not a good service representative of Toyota Direct. If I have to deal with her again, I will leave. All of the service reps over the 13 years have been congenial and respectful. More

My wait was about 90 minutes. My precious service only took about 20 minutes and I has more service. I was charged $95+ for my oil change. I mentioned to the service person that I My precious service only took about 20 minutes and I has more service. I was charged $95+ for my oil change. I mentioned to the service person that I thought there was a special. When I got home I found an email that my oil should have been $59.95. The special didn't end until Sept. 30. The lot that my car was parked in was not convenient to the waiting area. More

Service went well. I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was no I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was not showing total mileage after setting the cruise control More

Chris Grossman, who I have been going to for years, had to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would no to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would not be in. Randy said he would be happy to assist me and get me checked in. He was excellent, kind, very efficient. Great job! Chris has been, is, shall continue to be my STELLER/OUTSTANDING/ABOVE AND BEYOND go to person, and I will absolutely keep coming back, but Randy was excellent. More

Good service ,thank you I like Toyota I will buy car again one Toyota .thanks again one Toyota .thanks More