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Toyota Direct - Service Center

Columbus, OH

4.1
922 Reviews

922 Reviews of Toyota Direct - Service Center

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August 29, 2024

Always been treated well here! !! Service is awesome. Sales not so much. Not much that I don’t like except for them always adding 1% for shop supplies on quoted work. More

by dascooter2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
August 29, 2024

They damaged my car every time I bring my car to repair, then they replaced the aftermarket parts More

by phmmus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isatou Jahateh
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

I appreciate the kindness that the maintenance staff shows whenever I bring my car in. This trip was no different More

by creolelady6103
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

I trust Chris Grossman at Toyota Direct based on his experience and extensive knowledge. Chris has integrity and I rely on his advice for my vehicle’s maintenance and repairs. I highly recommend Chris. More

by jjurkuta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Good people, good communication. I did have a bit of a wait for a service person to ask to help me. I’m guessing a number of them were at lunch. More

by bkerr2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck hessel
August 29, 2024

Service department is efficient, organized, knowledgeable, helpful and on time. I will be back and highly recommend. More

by pauskings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie the girl (scheduling)
August 27, 2024

She does a great job and in a timely fashion. She listened to my concerns. Thanks More

by Rdoddroe007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

Fantastic service from a tall young man named Caleb. He listened to me and found a great solution for me and my wallet. Make sure you ask for him. I won't talk to any other service person going forward. More

by Kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Every time I go to Toyota Direct for a concern about my car , Isatu J. makes sure it is resolved. When I see her, I’m in peace. I definitely recommend her. Isabelle B More

by isabangoura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

I really like the service I get from Caleb Meyer in the service department at this dealership. He is very knowledgeable and his recommendations are always appreciated. He is my “go to” guy! More

by sandy_wms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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